Configure and develop the PTC's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.…
Solid understanding of OOP, design patterns, and enterprise application architecture. Design, develop, and customize CRM solutions using Microsoft Dynamics CRM……
Bachelor’s degree in Computer Science or a related field. You will work closely with cross-functional teams to gather requirements, design solutions, and……
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer……
A masters degree in computer science or a related field from an accredited college or university, accredited by regional, national, professional, or specialized……
Bachelor's degree in Computer Science, Information Systems, or a related technical field. Design, develop, configure, and customize Microsoft Dynamics 365 CRM……
Problem Solving & Communication – Applies strong analytical thinking to diagnose complex system and integration issues, translates business requirements into……
Ensure the implementation of the functional/non-functional requirements to produce the final solution. Position Duties: The Sr. Developer as a member of the……
GROWTH opportunities, skills and competencies improvement, and professional certification. Provide training and support to clients during and after the……
Strong prompt engineering skills to optimize the outputs of AI tools effectively. GROWTH opportunities, skills and competencies improvement, and professional……
Bachelor’s or Master’s degree in computer science, or a related field is required. Responsible for all areas of product life cycle - analysis, design, coding,……
Integrate MCP Server tools with Azure AI Foundry agents, enabling AI agents to perform actions such as data querying, workflow automation, and API interaction.…
With a strong background in research, design, development, and testing of code, they will analyze user needs and develop appropriate software solutions that……
Effective communication skills and ability to collaborate with both technical and non-technical team members. Participate in sprint planning, backlog refinement……
Be willing to respond to troubleshoot calls on a 24/7 basis. This exclusive focus means we have a unique understanding of the complexities and criteria involved……
This role serves as the primary technical resource for implementations leveraging the Enfocus suite of tools, including Switch, PitStop, and Phoenix, platforms……
Design, develop, maintain and enhance our own software products (smartofficeCloud) based the market and customer's requirements using principles and theories……
Familiarity with various design and architectural patterns. Experience developing with Entity Framework. Strong understanding of object-oriented programming.…
Design and develop solutions across Microsoft Dynamics CRM (On-Prem) and Dynamics 365 Online environments. Experience working with SQL Server and relational……
Bachelor’s degree in a related technical field or equivalent work experience. Analyze business requirements and prepared technical design documents, effort……
Scalable Solutions and Code Improvement: Use Dataverse within JavaScript, C#, and Power Apps to create and maintain scalable business solutions through……
Our developers use AI coding agents (Claude Code) daily to plan, implement, debug, document, and review changes — and are expected to direct those agents……
Bachelor’s degree in computer sciences/engineering, associated discipline, or equivalent technical experience. Good aptitude for basic business concepts.…
Your goal will be to work with internal teams to design, develop and maintain software. Understand, develop and maintain the existing applications.…
Department Detail – The BGEA Information Technology (IT) department consists of the following areas: Operations (networking/routing, servers, storage, security……
Explain technical solutions clearly to both technical and non-technical audience groups. Education: Bachelor’s degree in computer science, IT, or a related……
Hands-on technical leadership role responsible for system performance, stability, and scalability. Operate across infrastructure, networking, databases, and……
Bachelor's degree in Computer Science, Information Systems, or a related field. Design, develop, and implement customizations, plugins, workflows, and……
Use AI to find out how well the skills on your resume fit this job description.
Job Title: CRM Developer Duration: Long Term Location: Middletown, PA/Occasionally Onsite
Note: **Currently remote but can change to hybrid.*** ** This position is primarily remote, but candidate needs to be onsite one or two weeks per month in Middletown, PA**
Description of Duties
Configure and develop the PTC's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
Under the direction of the Microsoft CRM CE Sr Developer / Designer:
Ensure the seamless integration, best in class performance, and efficient data flow across systems.
Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
Promote user adoption through effective change management and support.
Provide ongoing support and optimization for Dynamics 365 CE solutions.
Identify and implement improvements to enhance system functionality and user experience.
Configure Dynamics 365 CE applications to meet specific business requirements.
Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
Work with technical teams to ensure customizations and integrations are aligned with functional needs.
Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC Standards, and PTC Software Development Lifecycle documentation.
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all PTC standards, policies, and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as related to this position and role and assigned by the PTC.
Minimum Experience
5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, etc.
7+ years of .Net experience writing plug in code for Dynamics CE.
3+ years of REACT experience.
3+ years of Power Automate experience.
2+ years of PowerBI experience.
Desired Skillset
Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
Familiarity with Agile development methodologies.
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
Soft Skills:
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to lead and collaborate with cross-functional teams.
Detail-oriented with strong organizational and project management skills.
Additional beneficial skills include:
Enterprise Business Solutions, specifically SAP projects
ITIL / ITSM practices and methodologies
Certifications / Education
This role should have the following certifications:
Dynamics 365 Fundamentals (MB-910).
Microsoft Power Platform + Dynamics 365 Core (MB-200).
Power Platform App Maker Associate (PL-100).
Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
Power Platform Developer Associate (PL-400)
This role should be working towards the following certifications:
Power Platform Functional Consultant Associate (PL-200).
Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
MS Dynamics Fast Track recognized architect.
Microsoft Most Valuable Professional (MVP) recognized.
The minimum salary is $66K and the max salary is $103K.
$66K – $103K/yr (Glassdoor est.)
$82K
/yr Median
Middletown, PA
If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.
Working here doesn’t have to be a secret
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.