The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager (GM).

AGM Duties and Responsibilities:

 Approach all encounters with guests and employees in a friendly, service-oriented manner.

 Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.

 Make reservations, check-in and check-out guests as needed.

 Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.

 Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.  Check any meeting room needs and set-ups for cleanliness, proper set and availability.

 Maintain effective communications between all hotel departments.

 Monitor all no-show charges, research credit card discrepancies and process chargebacks.

 Conduct routine inspections of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.

 Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.

 Investigate, report and coordinate all hotel accidents that are employee and guest related.

 Assist in the selection and continuous training of staff to provide high quality service to guests.

 Count all banks and immediately report discrepancies to the General Manager.

 Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.

 Update availability information in the Property Management System as required.

 Assist in the development of all team members.

 Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.

 Must be able to convey information and ideas clearly.

 Must be able to evaluate and select among alternative courses of action quickly and accurately.

 Must work well in stressful, high-pressure situations with minimum supervision.

 Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.

 Must have the ability to understand complex information, data, etc from contrasting sources and consider, adjust or modify to meet the constraints of that particular need.

 Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

 Must be able to work with and understand financial information and data, and basic arithmetic functions.

 Must have the ability to work various hours and shifts per week.

 Other hotel-related duties as required.

 Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

Must have a valid driver’s license in state of employment.

Job Type: Full-time

Pay: $25.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Leadership: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person