Facilitate collaboration between technical teams and customer-facing stakeholders to ensure successful implementation and ongoing performance of digital……
The role includes an opportunity to help design a foundation to support expected growth by selecting, configuring, and administering the right tools and……
Experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers……
Work with Support QA/Training teams to develop and evaluate enterprise support runbooks, and quality frameworks end-to-end to implement improvements that……
Support for Technical & Partner Channels: Develop quality standards tailored to technical support interactions (network troubleshooting, integration support,……
Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer……
The ideal candidate is experienced in managing complex SaaS deployments, navigating multi-stakeholder environments, technical account management, or EV/energy……
The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact……
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.…
Own the quality bar for ASE output across both engagement tracks: Track 1 (systemic solution design — off-call research for Tier 3 issues including custom……
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience. Create focus for peer exchange.…
You'll collaborate closely with our Programmatic Success team to develop compelling customer content, with Sales organization to co-develop strategic plans,……
Bachelor's degree in a relevant field or equivalent experience. Lead technical conversations around API integrations, clean rooms, click-based multi-touch……
Collaborate with Business Development (BD) Managers to co-develop tailored client value propositions, taking ownership of sales pitch preparation and delivery,……
Track record of driving adoption, retention, and renewal outcomes in complex accounts. Maintain stakeholder alignment across technical and executive audiences.…
Bachelor’s degree in mathematics, engineering, or a related technical field. Proven track record of managing enterprise relationships and driving adoption or……
3–5 years of experience in partner management, business development, customer success, or a related field—ideally with exposure to fintech, SaaS, or platform……
Execute against customer health and get-well plans—driving assigned actions to completion, tracking progress, and ensuring alignment across internal teams while……
Lead the solution design, project delivery, and customer success of high profile enterprise client projects, in partnership with the executive team, in……
Technically Lethal Leader: 5+ years in high-intensity technical support or solutions roles, with at least 2 years of experience managing technical teams.…
You'll serve as a key liaison between clients and internal stakeholders, ensuring compliance alignment, technical readiness, and smooth implementation of……
Strong technical troubleshooting skills and experience interfacing with technical teams. Work with the wider Operations team to provide current state, resources……
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ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
Identify opportunities to improve the overall customer journey across ordering, fulfillment, support, and digital interactions.
Lead initiatives that enhance customer satisfaction, reduce friction, and improve operational efficiency.
Analyze customer feedback, operational data, and transaction trends to identify experience gaps and improvement opportunities.
Serve as a customer advocate across internal teams to ensure customer needs are considered in business decisions.
Lead cross-functional projects designed to improve customer-facing processes and tools.
Partner with sales, operations, and customer service teams to streamline workflows and remove customer pain points.
Support the development of scalable processes that improve onboarding, ordering, and service interactions.
Support the development and continuous improvement of technology-enabled customer interactions, including digital integrations such as APIs, EDI, Punchout (cXML), and other machine-to-machine data exchange solutions.
Partner with IT, digital commerce, operations, and sales teams to design, implement, and maintain scalable integration solutions that connect customer procurement systems with internal platforms.
Facilitate collaboration between technical teams and customer-facing stakeholders to ensure successful implementation and ongoing performance of digital integration solutions.
Assist with onboarding customers to digital tools and integration capabilities that improve procurement efficiency and reduce manual transactions.
Monitor performance of digital integrations and customer-facing systems, identifying opportunities to improve reliability, automation, and the overall customer experience.
Support troubleshooting and resolution of integration-related issues by coordinating between internal technical teams and external customer contacts.
Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
Manages daily operations to meet department and company objectives.
Works with minimum supervision and makes independent judgments.
Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
Extremely confidential and trustworthy.
Demonstrates knowledge, experience and understanding of critical job function of the team and people management.
Assists management with development of results oriented strategies.
Regular attendance at work is an essential part of the job.
SKILLS & CERTIFICATIONS
Experience working with digital commerce platforms, ERP systems, or CRM platforms.
Familiarity with API integrations, EDI transactions, or procurement automation technologies.
Professional certification such as CCXP or PMP is preferred
Experience leading cross-functional projects or process improvement initiatives.
EDUCATION & EXPERIENCE
Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including:
Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
External candidates: Minimum 3 years as a supervisor or higher-level management position
5+ years of experience in customer experience, digital commerce, business operations, or related roles.