Job Summary

We are seeking a dynamic and strategic General Manager to lead our operations in,. This role offers an exciting opportunity to oversee all facets of business management, drive growth, and ensure operational excellence. The successful candidate will be responsible for managing teams, optimizing financial performance, and implementing strategic initiatives to elevate our presence in the region. Relocation assistance is included to support your transition into this pivotal leadership position. If you thrive in a fast-paced environment and possess a passion for developing teams and driving business success, this is the perfect role for you!

Responsibilities

• Lead overall business operations, ensuring alignment with company goals and strategic plans
• Develop and execute comprehensive business strategies to increase revenue and market share
• Manage profit & loss statements, analyze financial data using Excel data analysis techniques, and implement cost-control measures
• Oversee team management, including hiring, training, performance evaluation, and fostering a high-performance culture
• Drive process improvement initiatives utilizing lean management principles to enhance efficiency and operational effectiveness
• Collaborate with executive-level teams on strategic planning, business development, and key project management efforts
• Ensure exceptional customer service standards are maintained across all touchpoints and manage client relationships effectively

Required Qualifications:

• 5 years of managerial experience with a proven track record of leading and managing diverse teams effectively.
• Demonstrated experience managing Profit and Loss statements, including budgeting, financial forecasting, and cost control, with a minimum of 3 years in a similar role.
• A successful track record in business-to-consumer sales within the home services sector, with proven ability to drive revenue growth and meet sales targets.
• Experience overseeing day-to-day operations, including service delivery, customer satisfaction, and quality control, ensuring efficient and effective business processes.
• Ability to develop and implement strategic plans to achieve company goals, drive business growth, and adapt to industry changes.
• Skills in maintaining and enhancing customer relationships, addressing escalated issues, and ensuring high levels of customer satisfaction.
• Experience in recruiting, training, and developing staff, including setting performance expectations, conducting evaluations, and fostering a positive work environment.
• Proven ability to manage and lead through change, including business expansion, process improvements, and the adoption of new technologies or methods.
• Strong verbal and written communication skills, with the ability to effectively convey information to employees, customers, and stakeholders.
• Proficiency in using data to make informed decisions, assess performance, and identify areas for improvement.

Preferred Qualifications:

• Industry knowledge of HVAC, plumbing, and electrical systems, including current standards, regulations, and best practices.
• Knowledge of and experience with industry regulations, safety standards, and compliance requirements specific to HVAC, plumbing, and electrical services.
• Experience using Service Titan is highly preferred
• Customer Relationship Management (CRM) software experience is desirable.

Pay: From $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of experience do you have leading teams in the HVAC and Plumbing industry?

• How many years of residential home service sales experience do you have?
• Do you have at least 3 years of full P & L responsibility?

Work Location: In person