About the Role

GraceSoft is looking for a motivated and dependable Onboarding, Sales & Customer Support Specialist to join our Richmond, Texas office.

This is a hands-on position where you will work directly with new and existing clients, helping them successfully implement our hospitality software while also assisting with sales demonstrations, customer support, and ongoing account management.

We are looking for someone with a strong work ethic who enjoys solving problems, learning new technology, and providing outstanding customer service.

Responsibilities

• Onboard and train new clients on GraceSoft software.
• Conduct software demonstrations for prospective customers.
• Provide technical support via phone, email, and remote sessions.
• Assist customers with software setup, configuration, and troubleshooting.
• Coordinate with development and QA teams to resolve customer issues.
• Participate in occasional after-hours or weekend customer support when scheduled.
• Work closely with the sales, support, and development teams to ensure customer success.

Qualifications

• Excellent verbal and written English communication skills.
• Strong customer service and relationship-building skills.
• Good technical aptitude and the ability to learn software quickly.
• Previous experience in software support, onboarding, hospitality software, SaaS, or technical support is preferred.
• Sales or account management experience is a plus.
• Ability to manage multiple projects and priorities.
• Professional attitude with a positive, team-oriented mindset.
• Reliable attendance and punctuality are essential.

What We're Looking For

We value people who:

• Have an exceptional work ethic.
• Are dependable and consistent every day.
• Take ownership of their work without constant supervision.
• Follow through on commitments.
• Enjoy helping customers succeed.
• Communicate professionally with clients and coworkers.
• Continuously learn and improve.

Requirements

• Must be able to work in our Richmond, TX office.
• Must be legally authorized to work in the United States.
• Must be comfortable providing occasional after-hours customer support on a rotating basis.
• Hospitality or hotel software experience is a plus but not required.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth opportunities.
• Work with an established software company serving the hospitality industry for over 25 years.

If you are dependable, customer-focused, technically minded, and looking to build a long-term career with a growing software company, we'd love to hear from you.

Pay: $38,223.07 - $48,075.09 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 2 years (Required)
• Sales: 1 year (Preferred)

Work Location: In person