Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips’ managed services solutions.

Your role:

• Serve as a single point of contact to ensure systems are healthy and up and running

• Provide regular updates on solution performance

• Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues

You're the right fit if:

• 5+ years’ experience in complex health system IT environments

• 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture. Additional experience in supporting clinical and/or health care applications a plus.

• 3+ years’ experience planning and implementing large software installations or managing them after installation.

• Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position is 90,000/yr-150,000/yr

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.