Similar Titles: Inside Sales Project Coordinator / Customer Service Rep / Client Relationship Manager

Job Type: Full-time, Exempt, Onsite
Wausau, WI

Who We Are

We Drive Results. 14 West serves as a road to creative thinking and savvy branded promotions.

At 14 West, we create, manage, and deliver high-impact displays, trade show environments and promotional apparel and merchandise that help our clients stand out on the show floor or at point of purchase. We believe the power of branded merch influences the way customers feel about a brand – and we help our clients inspire this connection. We’re passionate about innovation, exceptional service, and building lasting relationships - and we’re looking for a driven professional to join our Account team.

About the Role

As an Account Manager, you’ll take full ownership of trade show environment builds and custom display projects from start to finish. You’ll manage client assets, coordinate logistics, and ensure flawless execution both in-house and on the trade show floor. This includes working on point-of-purchase (POP) displays and custom fabrication projects, where a background in manufacturing is a strong plus. If you thrive on responsibility, problem-solving, organizing all the elements, and bringing creative solutions to life, this role is for you. You will work with an experienced team of problem-solvers and true creative minds.

What You’ll Do

• Manage trade show builds and event projects from end-to-end - from quoting and production through shipping, on-site installation, and final invoicing – you would be accountable for being the liaison between all internal stakeholders and the voice of the client
• Serve as the primary point of contact for clients, building strong relationships and providing best-in-class service
• Oversee the care and coordination of all client assets — including ensuring shipping, check-in, storage, refurbishment, and inventory management
• Manage the design, production, and installation of point-of-purchase (POP) displays, ensuring they meet brand standards and client objectives
• Oversee custom display and fabrication projects, from creative concept and engineering through manufacturing, delivery, and installation
• Collaborate with sales, marketing, and leadership to support growth opportunities and deliver creative solutions.
• Manage budgets, timelines, and project deliverables to ensure accuracy, profitability, and client satisfaction.

· Serve as an active and supportive member of the larger sales team; contributing ideas and solutions in the EOS process

• Manage order entry and updates throughout lifecycle of project.
• Partner with vendors and internal teams to streamline processes and drive operational excellence.
• Serve as team support for our b2b tradeshow order experience.

· Manage daily CRM activities, keeping notes and processes 100% up to date

• Serve as the initial point of contact for inbound customer and prospect requests

Qualifications & Core Values:

We are looking for a team member who brings both experience and our core values to every aspect of their work. You thrive in a fast-paced environment, take initiative, and approach challenges with curiosity and creativity. You Communicate like a Pro, listening, clarifying, and connecting with clients and colleagues to ensure alignment and empowerment. You Do The Right Thing, leading with integrity, empathy, and respect, and caring deeply about your work, your team, and the impact you leave behind. You raise your hand when there’s a new opportunity, and we ask, Who Wants It?, bringing energy, initiative, and a passion for growth that inspires those around you. You Own It, taking full accountability for your projects from start to finish, delivering work you’re proud of. And you FITFO, approaching challenges with determination, resourcefulness and finding solutions others might overlook.

· Proven project management experience in trade shows, events, or display production, with a strong understanding of industry trends and practices.

· Proven ability to communicate effectively and build lasting relationships with clients at both executive and management levels.

· Demonstrates ownership and accountability, taking initiative to ensure projects are completed successfully.

· Excellent written and verbal communication skills, capable of delivering clear and persuasive presentations.

· Experience managing POP displays and/or custom fabrication projects is a strong plus.

· Highly detail-oriented, ensuring accuracy and quality across all tasks.

· Ability to adapt to new ways of working or jumping into uncharted projects/endeavors to “dig” into it as a team.

· Strong ability to manage multiple priorities and work efficiently under pressure.

· Exceptional organizational and time management skills, keeping projects and deadlines on track.

· Ability to identify challenges and set priorities, driving solutions proactively.

· Responsive and client-focused, consistently meeting deadlines and addressing customer needs.

· Results-driven and proactive, with a strong sense of urgency in achieving objectives.

· Dedicated to exceeding client expectations, consistently going above and beyond in service.

· Structured and process-oriented approach to sales, leveraging CRM tools to manage daily workflow effectively.

· Comfortable with technology, including but not limited to, Microsoft Outlook, Word, Excel, PowerPoint, Photoshop, and able to learn new platforms quickly.

· Self-motivated and energetic, maintaining a positive attitude and focus on achieving results.

· Collaborative team player, able to work effectively across cross-functional teams to drive success.

Brings a professional mindset combined with genuine kindness and empathy.

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Wausau, WI 54401