Position Description

• Assess and collect property taxes for all eligible commercial and residential property owners and entities.
• Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.

• Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.

• Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.

• Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county’s needs.

• Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, exempt plates, disabled placards, mechanic liens, and registration renewals.
• Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system.
• Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in office by the original handler, requiring onsite presence each day.
• Safely securing document in the vault overnight.
• Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing.
• Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services.
• Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also, attend training sessions upon request to stay up to date on relevant knowledge and best practices.
• Processes payments in the form of cash, check, credit, or other forms of monetary value, ensuring every action is recorded and the cash drawer and non-cash transactions are balanced to the exact dollar amount.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent from an accredited institution within the U.S.
• Minimum of one (1) year of customer service experience.
• Must be able to pass state-required RTS training prior to performing duties at the service window.
• Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism.
• Ability to maintain a positive attitude and provide excellent customer service.
• Ability to work independently or as part of a team in a dynamic environment.
• Ability to work in a fast-paced, public-facing, and stressful environment.

• Error Detection and Report Review:
  • Demonstrates exceptional attention to detail in reviewing all documents related to vehicle registration and title, ensuring accuracy and identifying discrepancies or errors. This skill is vital for maintaining the integrity and reliability of critical business data.
• Time Management and Prioritization:
  • Exhibits strong time management skills, effectively prioritizing tasks to meet deadlines and maximizing productivity. This ability ensures efficient workflows and the ability to adapt to changing demands without compromising quality.
• Cash Handling and Financial Accuracy:
  • Ensures precise handling of cash transactions, safeguarding company resources and minimizing financial discrepancies. Expertise in cash handling is crucial for maintaining financial integrity and operational accuracy.
• Customer Service:
  • Delivers outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.
• Fraud Detection:
  • Possesses a fundamental understanding of fraud prevention techniques and documentation authentication processes, with the ability to identify potentially fraudulent activities and verify the authenticity of documents to ensure compliance with company policies and industry standards.
• Personal Computer (PC) experience, with proficiency in Microsoft Office Suite.
• Excellent reading comprehension and verbal/written communication skills.
• Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy.
• Must be able to adhere to office confidentiality requirements regarding customer and department information.
• May provide branch support at other branch offices, as necessary.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education & Experience:

• Minimum of two (2) years of customer service experience.
• Prior experience to include cash handling from retail, banking, or a similarly situated operations environment.
• Prior experience with vehicle registration, titling, or licensing services.

General Information

• Click the above link to the HRRM Clerical Skills Test registration page
• Click on "Apply" to submit your request for testing
• You will receive a test invitation and instructions via e-mail within 48 hours
• You will have no more than 5 calendar days to access and complete testing
• Your score will be automatically uploaded to your application
• The test may be taken once every 30 days
• Most recent test scores are retained for up to 6 months

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level).
• Remote work only when authorized to process back-log.

• At times, minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g., filing, delivering, sorting).
• A frequent volume of work and deadlines impose strain on a routine basis.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

• Monday-Friday
• 7:45 am - 4:45 pm; subject to overtime and weekends

• Palm Center - 5300 Griggs Rd, Houston, TX 77021
• Scarsdale - 10851 Scarsdale, Houston, TX 77089
• Bay Area - 16603 Buccaneer Ln, Houston, TX 77062

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

• 457 Deferred Compensation Plan

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.