Ascend Advisory Group is a premier independent investment advisory and wealth management firm located in Dublin, OH. As we continue to experience strong growth, we are seeking long‑term team members who share our service‑driven mindset and our commitment to humility and honesty. Our firm is built on a foundation of loyalty, integrity, and an unwavering dedication to doing what is best for our clients. We take pride in fostering a culture where service comes first and where every team member contributes to the exceptional client experience we deliver.

We offer a warm, friendly work environment that includes a central kitchen space designed to bring the team together for collaborative lunches and conversation. Our culture emphasizes teamwork, open communication, and a healthy work‑life balance. At Ascend, we take pride in maintaining a tight‑knit, supportive team and fostering an open‑door atmosphere that encourages collaboration across the entire organization.

We are currently seeking an experienced Registered Client Associate. This full-time position provides client service support to an established Financial Advisor team.

As a Registered Client Associate, your principal responsibilities will include, but not be limited to the following:

• Implement new client onboarding processes, coordinate forms and paperwork between client and custodian.
• Process and follow up on client documentation for proper maintenance of accounts.
• Interact daily on the phone and in person with prospective and existing clients including handling basic inquiries.
• Perform administrative duties that support the Financial Advisors in daily business practices, including but not limited to, processing annuities, life insurance policies, updating licensing, and calendar maintenance.
• Assist Financial Advisors with order entry and trading.
• Process money movements such as retirement plan rollovers, account additions, account distributions, automatic bank transfers, wire transfers, etc.
• Work with clients to update their account information i.e., address changes, beneficiary changes, bank account changes, etc.
• Responsible for miscellaneous questions and administrative items that may arise including the ability to discuss the markets.
• Day-to-day office operational functions (answering phones, filing, etc.) and general office support.
• Assist Financial Advisors in meeting preparation i.e., performance reports, position pages, prospect materials, etc.
• Develop and maintain strong support resources for complex problem solving.
• Collaborate with Advisors, Client Associate team, and receptionists to enhance the client experience.
• File and retrieve electronic and hard copies of client/corporate documents.
• Perform other duties and responsibilities as assigned.

Executive Assistant Responsibilities – in addition to standard Client Associate duties, you will serve in a dual capacity as an Executive Assistant. This includes providing support with personal and organizational tasks such as:

• Coordinate and manage rental property logistics.
• Organize and book domestic and international travel.
• Assist with event preparation, including procuring items and onsite support.
• Handle ad hoc personal requests and miscellaneous errands as needed.

Key Traits of a Successful Client Service Associate

• Exceptional attention to detail and strong organizational discipline
• A proactive self‑starter who consistently looks for ways to enhance processes, strengthen team operations, and improve the client experience
• Clear, confident, and empathetic communication with clients, advisors, and internal staff
• Strong time‑management skills with the ability to prioritize effectively in a fast‑paced environment
• A polished, professional, and friendly phone presence
• Ability to manage multiple tasks simultaneously while maintaining accuracy and composure
• Commitment to adhering to all rules, regulations, and compliance requirements set by the advisor and broker‑dealer
• A positive, growth‑oriented mindset with a genuine desire to learn, develop, and contribute long‑term

Experience & Industry Designations

Licensed Candidates (Series 7 required; Series 66 or 65 & 63 preferred):

• Minimum of 2–3 years of experience excelling in client service support within the financial services industry.

Unlicensed Candidates:

• 7+ years of experience in the financial services industry with a proven track record of exceptional client service support.

Key Competencies for Success

• Microsoft Office Suite (Excel, OneNote, Outlook, Word, PowerPoint)
• Excellent communication skills—both phone and in‑person—with the ability to discuss the markets.
• Strong relationship‑building skills and the ability to collaborate effectively with teammates
• Confident, thoughtful decision‑making
• Exceptional organizational, planning, and time‑management abilities

Salary and Benefits:

• Compensation will be commensurate with skills and experience.
• Paid vacation.
• Paid holidays.
• Retirement plan with 3% company match.
• Health insurance benefits – 50% of employee premiums paid by company.
• Dental Insurance – 50% of employee premium paid by company.

Work location:

• Office

Schedule:

• Monday to Friday from 8:30 am to 5:00 pm

Job Type:

· Full-time

License/Certification:

· Series 7 required; Series 66 or 65 & 63 preferred

· Life & disability insurance experience preferred

Ability to Commute:

• Dublin, OH 43017 (required)

Ability to Relocate:

• Dublin, OH 43017: Relocate before starting work (required)

Work Location:

· In person

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Experience:

• Client Associate: 2 years (Required)

License/Certification:

• FINRA License (Preferred)

Work Location: In person