The Admissions Coordinator will be required to carry out duties that involve the screening of clients who need admission into our various treatment programs nationwide. This role works in collaboration with different departments across our community of facilities to obtain necessary billing information and Utilization Review information post admission, and must build effective working relationships within the work group for the benefit of our clients.

Evaluation Criteria

• Maintains admission guidelines by understanding and recommending changes to admission criteria, policies and procedures.
• Markets programs and facilities by answering questions via telephone and email
• Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing client/family members; explaining admission criteria.
• Screens clients by comparing an individual seeking treatment conditions to admission criteria; evaluating and accepting or rejecting admissions; referring clients and family to other programs and institutions when applicable, and communicating with the Clinical or Medical Director when eligibility to the program is in question.
• Admits clients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation.
• Resolves client/family dissatisfaction by investigating concerns; recommending changes in service policies and procedures.
• Prepares admissions reports by collecting, analyzing, and summarizing data and trends.
• Keeps clients safe by following safety policies, procedures, and regulations.
• Protects organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications, and/or maintaining personal networks.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

• High School Diploma, GED, or equivalent preferred
• Minimum of two years in addiction treatment admissions role experience.
• Demonstrated call center, office, and/or records management skills.
• General: Business English, including spelling, grammar, and punctuation.
• Ability to work independently
• Excellent customer relations and receptionist skills
• Computer proficiency in a CRM, Microsoft Office, Outlook, Excel, Word, and PowerPoint a plus.