• Deliver clear, concise, and timely communications to stores.
• Develop written, video, and/or visual communications including but not limited to announcements, updates, and huddle board content.
• Support communication planning for major events and initiatives.
• Assist in maintaining a consistent voice and format across all communication platforms.
• Create guidelines and templates to align messaging across all stores.
• Partner with other departments to build communication for their new tools/updates and ensure message is clear.
• Continuously evaluates the performance of CX Initiatives for effectiveness, continuity & consistency.
• Simplify complex information into easy to digest docs such as checklists, one pagers, video explainers, and FAQs.
• Continuously evaluates the performance of CX Initiatives for effectiveness, continuity & consistency.
• Assist in managing communication platforms such as email, WSS Intranet, Engage and Task Management platform.
• Continue identifying and implementing new digital tools to elevate communication.
• Partners with L&D Manager and VP of CX for continued support with training materials.
• Support CX team with any additional projects as needed.

• Bachelor’s degree in Communications, Business, Marketing, or related field preferred; equivalent experience considered.
• 2+ years of experience in communications, employee experience, training, retail operations, or related field.
• Experience supporting cross functional projects and creating communication content.
• Retail or multi location experience preferred.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.

• Strong written and verbal communication skills.
• Ability to simplify complex information into clear, engaging messaging.
• Strong organization skills with attention to detail.
• Ability to manage multiple priorities in a fast paced environment.
• Experience with Canva, presentation tools, and AI tools preferred.
• Collaborative and able to build partnerships across teams.
• Ability to travel to stores occasionally as business needs require.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

• Cameras must be on for all virtual interviews.
• AI tools are strictly prohibited during interviews or assessments.

• Paid Time Off, Paid Parental Leave
• Life, Medical, Dental, and Vision Coverage – Individual and Family Plans
• Self-Development & Recognition Programs
• Bonus Incentive Program
• Advancement Opportunities
• 401k Retirement Plan and HSA Contributions
• 30%-50% Employee Discount - Friend & Family Events
• Community Engagement Opportunities

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