About us

Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world.

This position is for IT Infra Support Analyst/Specialist to support one of our fortune clients.

As an IT Infra Support Analyst your main function is leading the efforts to successfully implement and support the LP1 site infrastructure including but not limited to business and manufacturing workstations, peripherals, printers, telecom, and others. The role will support multiple business groups such as Manufacturing Operations, Supply Chain, Quality, Engineering, Technical services/Manufacturing Science. The resource will also participate in ad-hoc site infrastructure projects and ensure enterprise and organizational cybersecurity practices are followed. Finally, this role is also expected to implement and manage service management for the tech infrastructure at Client site, including driving efforts for periodic service reviews, with the intent to drive continuous service improvements.

Job Description:

Support Responsibilities:

• Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
• Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.
• Perform Cybersecurity assessments according to enterprise and organizational requirements
• Train end user(s) on the operations of new equipment, workstation software, networking, etc
• Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
• Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.
• Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
• Provide strategy for immediate and future upgrades/patching of hardware and software applications
• Providing supporting documentation for validation and testing of upgrades
• Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity

Deployment / Project Responsibilities:

• Perform technical requirements gathering and analysis of business and manufacturing IT infrastructure
• Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
• Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.
• Perform Cybersecurity assessments according to enterprise and organizational requirements
• Train end user(s) on the operations of new equipment, workstation software, networking, etc
• Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
• Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.
• Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
• Provide strategy for immediate and future upgrades/patching of hardware and software applications
• Providing supporting documentation for validation and testing of upgrades
• Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity

Desired Skills and Experience:

• GMP knowledge and training
• Cybersecurity principles knowledge and training
• Strong problem identification and resolution skills
• Strong communication skills
• Customer focused
• Technical growth and application
• Experience working in Parenteral manufacturing
• Teamwork/Interpersonal skills
• Understanding of Manufacturing safety & quality
• Strong Service Delivery skills using ITIL framework
• Available to work on Saturdays and Sundays

Experience: 9+ years

If you are a highly motivated individual with a passion for helping organizations succeed, we invite you to apply for the position. In this role, you will have the opportunity to work with one of our fortune clients, tackle complex business challenges, and make a significant impact on organizational performance. We offer competitive compensation, professional development opportunities, and a supportive work environment.

Job Type: Contract

Pay: $40.00 - $52.00 per hour

Experience:

• IT Infra Support Analyst/Specialist: 9 years (Required)

Ability to Commute:

• Lebanon, IN 46052 (Required)

Work Location: In person