JOB DESCRIPTION

Job Title: Customer Service Specialist

Classification: Hourly/Non-Exempt

Location: Marion

Position Type: Full-time

Job Summary:

This role is responsible for handling sales inquiries, providing excellent customer service, and managing data entry and organizational tasks.

Essential Job Functions:

Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Morganton Pressure Vessels core values in a positive manner. Other duties may be assigned.

1. Sales and Customer Care:

• Respond to customer inquiries and provide product information.
• Assist customers in the sales process, guiding them through product options and purchasing decisions.
• Handle order processing, including order entry and tracking.
• Build and maintain positive relationships with customers to ensure satisfaction and encourage repeat business.

2. Customer Communication:

• Communicate with customers via phone and email.
• Address customer concerns, inquiries, and feedback promptly and professionally.
• Provide after-sales support and assistance, ensuring a high level of customer satisfaction.

3. Shipping and Logistics:

• Coordinate and monitor the shipment of products to ensure timely delivery.
• Collaborate with the warehouse team to organize and manage inventory.
• Track shipments and update customers on delivery status.

4. Organization and Administrative Tasks:

• Maintain accurate and organized records of customer interactions and transactions.
• Assist in maintaining a clean and organized workspace.
• Collaborate with team members to improve overall efficiency and workflow.

Qualifications:

• High school diploma or equivalent preferred.

Knowledge, Skills, and Abilities:

• Excellent communication skills, both written and verbal.
• Strong organizational abilities with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using basic computer applications (e.g., Microsoft Office, Outlook, Excel, Word, etc.).
• Willingness to learn AS400 – LoocUp software.
• Ability to work independently and collaboratively within a team.
• Ability to work in both hot/humid and cold environments occasionally.
• Willingness to learn and adapt to new tasks and responsibilities.
• Commitment to safety and quality standards.

PHYSICAL ACTIVITIES AND REQUIREMENTS

1. Physical Stamina:

• Ability to sit and/or stand for extended periods.
• Capacity to move and walk around the inspection site.

2. Lifting and Carrying:

• Capability to lift and carry testing equipment, tools, and materials used in the inspection process. This may include lifting objects weighing up to a maximum of 40 pounds.

3. Manual Dexterity:

• Fine motor skills and hand-eye coordination for manipulating inspection tools and equipment with precision.

4. Visual Acuity:

• Good vision, including the ability to read and interpret technical documents, blueprints, and inspection records.
• Visual acuity to identify defects, anomalies, or non-conformities during inspections.

5. Safety Gear:

• Willingness to wear personal protective equipment (PPE) such as safety glasses, hearing protection, and any other gear required for safety compliance.

6. Temperature Tolerance:

• The ability to work in varying temperatures.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 1 year (Required)

Work Location: In person