Dispatch Support / Scheduler Assistant

Company: HireNow Staffing (Direct Placement Partner)

HireNow Snapshot

HireNow Staffing is actively recruiting a seasoned, highly skilled Dispatch Support / Scheduler Assistant to join one of our valued client partners in Union, New Jersey. This hybrid contract opportunity is ideal for a calm, customer-focused professional who excels in high-pressure environments and has proven experience managing emergency calls. The selected candidate will support regulatory compliance, coordinate customer scheduling, and assist with workload management while delivering exceptional service during both routine and urgent situations.

This role requires excellent communication skills, emotional composure, and the ability to make sound decisions while assisting customers during emergency situations.

Key Responsibilities

• Place outbound calls to customers to schedule appointments and communicate important service information
• Respond to emergency customer calls with professionalism, confidence, and empathy
• Provide clear instructions while helping customers remain calm during urgent situations
• Evaluate emergency situations quickly and coordinate appropriate responses
• Support regulatory compliance through accurate scheduling and documentation
• Coordinate customer workloads and scheduling activities with internal departments
• Maintain accurate customer records and scheduling information
• Assist with administrative functions supporting dispatch and scheduling operations
• Communicate effectively with operations, field personnel, and customer service teams
• Ensure all scheduling activities follow established procedures and compliance standards

Required Qualifications

• Demonstrated experience handling emergency calls (required and non-negotiable)
• Experience placing outbound customer calls and coordinating appointments
• Exceptional verbal communication and customer service skills
• Ability to remain calm, composed, and professional under stressful conditions
• Strong critical thinking, decision-making, and problem-solving abilities
• Excellent organizational skills with strong attention to detail
• Ability to effectively manage emotionally distressed customers
• Comfortable working within a fast-paced dispatch or scheduling environment
• Ability to work onsite 1–3 days per week in Union, New Jersey
• Available to work Monday–Friday, 7:00 AM–4:00 PM EST
• U.S.-based applicants only
• Must be authorized to work in the United States

Preferred Qualifications

• Experience within utility, energy, natural gas, or regulated service industries
• Previous experience in 911 dispatch, emergency communications, crisis call centers, or first responder support environments
• Experience using dispatching, scheduling, or workforce management software
• Knowledge of regulatory compliance procedures
• Strong multitasking abilities while managing multiple priorities
• Experience coordinating field service technicians or operational teams
• Administrative support experience within customer operations

HireNow Package

• Compensation: $23.00 per hour
• Benefits: Comprehensive benefits package, professional development opportunities, and potential contract extension
• Employment Type: Full-Time Contract (6 Months)
• Schedule: Monday–Friday | 7:00 AM–4:00 PM EST | 40 Hours per Week
• Work Location: Hybrid – Union, New Jersey (1–3 Days Onsite Weekly)
• Expected Start: ASAP
• Headcount: 1

HireNow Checklist

HireNow Staffing is recruiting a Dispatch Support / Scheduler Assistant who demonstrates the following:

• Proven experience handling emergency customer calls
• Strong outbound calling and appointment scheduling experience
• Excellent communication and customer service abilities
• Ability to remain calm while managing high-pressure situations
• Strong problem-solving and decision-making skills
• Excellent organizational and multitasking capabilities
• Experience supporting dispatch, scheduling, customer service, or operational teams
• Ability to work successfully in a hybrid environment
• Availability to work the required Monday–Friday schedule
• Meets all required qualifications while demonstrating several preferred qualifications

HireNow Standout Candidates

Candidates will be viewed most favorably if they demonstrate:

• Previous utility, energy, or gas company dispatch experience
• 911 dispatch, emergency communications, or crisis call center experience
• Strong knowledge of scheduling, workforce management, and dispatch operations
• Exceptional customer service and conflict resolution abilities
• Experience supporting regulatory compliance initiatives
• Strong administrative and organizational skills within fast-paced environments
• Stable employment history demonstrating reliability, professionalism, and long-term commitment

HireNow Disqualifiers

The following will prevent candidates from moving forward in the hiring process:

• Frequent unexplained job changes or unstable employment history (jumpy resumes will not be accepted or interviewed)
• No experience handling emergency calls (non-negotiable requirement)
• Inability to remain calm under pressure or communicate effectively during emergencies
• Inability to work onsite 1–3 days per week in Union, New Jersey
• Unavailable for the required Monday–Friday 7:00 AM–4:00 PM EST schedule
• Poor communication or customer service skills
• Applicants requiring employment sponsorship
• Candidates who do not meet the core qualifications listed for this position

HireNow Staffing Disclaimer

HireNow Staffing is acting as a direct placement partner for this Dispatch Support / Scheduler Assistant opportunity. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview. Client-specific information will be shared only with qualified candidates during the interview process.

https://www.careers-page.com/hirenow-staffing-inc/job/7XV68VV3