We are hiring seasonal associates for the following department:

• Sales Dept-Sales Associate (Cash handling, guest experience, etc.)

Length of Employment

Summer Seasonal Position:

• 2-month position starting mid-July and ending Sept. 7th

• Average of 20 hours per week

Requirements:

• Must be eligible to legally work in the United States

• Ability to work weekends, holidays, early mornings, evenings, and varying shifts.

The Job

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made.

Warner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com.

This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

Your Accountabilities…

Customer Service

• Consistently demonstrates a positive and seamless guest experience.

• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.

• Responsible for cascading customer feedback to correct channels of communication.

Store Operations

• Register and cash handling duties include ensuring that all transactions are complete and accurate.

• Follows, teaches, and exhibits all safety and compliance protocols

• Performs all other duties as instructed

Financial Analytics

• Follows the steps of sales in each customer engagement

• Responsible in attaining delegated daily, monthly, or quarterly sales goals.

Brand Representation

• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.

• Teaches and lives stores culture with each associate

• Collaborates with the team to follow company values

• Follows and impacts store set priorities and brand standards

Qualifications and Experience…

• Minimum 6 months experience working at a retail store

• Minimum 6 months experience with cash handling and customer service

• Knowledge of Harry Potter series and background

• Demonstrated customer service skills

• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.

• Ability to work effectively in a team environment

• Strong attention to detail with focus on basic numerical skills

• Highly motivated self-starter with good initiative

• Proficiency with Word, Excel, PowerPoint

• Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts

**Management has the right to add or change duties and job requirements at any time.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Rate: $19 per hour. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

#HarryPotterShop