JOB TITLE: Outreach Service Coordinator I

REPORTS TO: Program Manager / Director of Community Supports

CLASSIFICATION: Non-exempt

REQUISITION NUMBER: 1771

Empire Health Plan (IEHP) or Molina Healthcare. Step Up is a contracted provider of In Lieu of Services (ILOS) – Community Supports, and Managed Care Plans refer qualified members directly to Step Up’s CS-ILOS Programs. Step Up provides services intended to improve members’ housing stability, health outcomes, and social determinants of health. CS-ILOS services consist of a care team providing in-person care management and care coordination aimed at identifying and managing comprehensive needs through improved housing stability, health outcomes, and community integration. The UTC Outreach Specialist (Service Coordinator I) is responsible for conducting outreach and engagement with members who have been referred to Community Supports but are currently identified as UTC (Unable to Contact). The UTC Outreach Specialist works to locate, engage, and re-engage members in services and support enrollment into Community Supports services. This position provides primarily field-based outreach services throughout San Bernardino and Riverside Counties and works closely with the Community Supports care team to ensure members are successfully connected to services.

BENEFITS AND WHAT WE OFFER:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned: Under the supervision of the Program Manager, the UTC Outreach Specialist (Service Coordinator I) is responsible for working effectively as part of the program to provide outreach, engagement, and care coordination to members referred to Community Supports who have been difficult to contact or disengaged from services. The UTC Outreach Specialist will provide primarily field-based services including outreach, engagement, resource linkage, and collaboration with healthcare providers and community organizations to ensure members are successfully located and connected to Community Supports services.

Direct Service and Support

Documentation and Data Collection

Spanish preferred). Understanding of, and a commitment to, high preforming team practices.

AA degree or equivalent. A valid California driver’s license and clean driving record. A reliable vehicle and valid automobile insurance is mandatory, as automobile travel is required in the Inland Empire either by personal or company vehicle. Step Up will verify these requirements. A clean report Department of Justice background check.

Please Note: This position is part of the Service Employees International Union (SEIU721) Bargaining Unit

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and

Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.