The Team:

The Retail Operations team supports all Hermès of Paris retail boutiques in efforts to reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence for the ultimate associate and client experience.

The Opportunity:

As the Operations Training Manager for the NYC/Central region you will be responsible for delivering instructor-led, in-person and web-based training to new and existing employees. Training programs will focus on a variety of topics within the operational areas of a retail store environment. The Operations Training Manager, NYC/Central provides support to the field, that can include on-site and individual training when needed.

Reporting to the Director, Operations Training, this position will conduct needs assessments, design, and develop training materials and resources with the end-user in mind. The focus will be to support the retail teams, ensuring operational efficiency and effectiveness.

About the Role:

• A subject-matter expert on all store policies and procedures, processes, and systems

• Collaborates to develop user-oriented training materials and resources using a variety of modalities (i.e., PowerPoint, digital platforms and resources, videos, etc.)

• Administers training to retail personnel through scheduled visits and virtual methods as needed to include, but not limited to, new store openings, turnover, new hires, management relocation, tools, etc.

• Serves as a direct point of contact for the retail teams with regards to training, follow up, and operational support

• Works closely with Internal Control and other cross-functional departments to develop, update, and implement retail policies and procedures

All other duties assigned by supervisor

Supervisory Responsibility:

Budget Responsibility:

Decision Making Responsibility:

• Yes, this position will be responsible for interpreting policy, assessing operational training needs at the store level in tandem with appropriate response/actions and implementing efficient workflow processes for auditing.
  

About You:

• Bachelor’s Degree
• A minimum 5+ years of experience in a similar role with curriculum development and training delivery; retail operations experience preferred or experience with transferrable skills
• Involvement and knowledge creating materials for learning; use of learning management systems is a plus
• Strong written and verbal skills; excellent and articulate presentation skills that are motivating and inspiring.
• The ability to effectively listen and communicate appropriately to various audiences at multiple levels
• Well versed with technology and proficient in Microsoft Applications (i.e., Word, Excel, PowerPoint)
• Detail oriented and highly organized with the ability to manage multiple tasks simultaneously
• Flexible team player who can effectively prioritize. Ability to work cross-functionally
• Solid understanding of budgeting and ability to exercise appropriate judgement
• Proven excellence at meeting long and short-term deadlines
• Ability to be transparent but discreet with sensitive information
  

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!