Enjoy making a difference? Join the team at FREE, enriching the lives of others, one individual at a time.

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

POSITION SUMMARY
The primary role of the Day Services Assistant Manager is to ensure that all of the needs of the people supported in the program are met while working in partnership with them to achieve their personal outcomes. This includes working with them to develop daily living, professional and informed decision-making skills while also supporting their health and safety and ensures their rights are both promoted and respected. In order to accomplish this, the Assistant Manager leads a team of Community Direct Support Professionals (CDSPs) and Direct Support Professionals (DSPs) and in conjunction with residential and clinical providers to work alongside the people they support to develop plans to meet the individual’s needs. The Assistant Manager is also responsible for ensuring that these plans are both followed and documented in an appropriate manner. In addition, the Assistant Manager is responsible for providing supervision and support to the CDSPs and DSPs.
DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Works with the people we support to help them identify and realize their personal life goals.
• Works in partnership with the people we support to ensure that their rights, health, safety and personal outcomes are being supported at all times.
• Effectively communicates and supports the organization’s mission, vision, and values.
• Advocates with the people we support in a variety of situations.
• Works with the people we support to teach them new life skills.
• Works with the people we support and other members of the interdisciplinary team to develop service plans that aid the person in achieving their personal life goals.
• Assists the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles.
• Provides positive behavior support to the people we support as necessary.
• Prevents, recognizes, and reports abuse toward the people we support.
• Promotes and supports community involvement for the people we support.
• Adheres to the organization’s Code of Ethics and all other agency policies, procedures, and best practices.
• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Maintains ongoing communication with the individuals, residential staff, family members, and other collateral providers involved with the program and individuals served.
• Interviews, hires, develops, and retains high quality staff.
• Supervises, trains, observes, and evaluated assigned Community Direct Support Professionals (CDSPs) and Direct Support Professionals (DSPs).
• Completes initial period of employment performance appraisals in conjunction with the agency training packet.
• Completes employee annual performance appraisals as per agency policy.
• Trains assigned Community Direct Support Professionals/Direct Support Professionals in the appropriate implementation of services, activities, interactions, and documentation.
• Trains team members on the electronic record keeping system (Medisked) in order for them to provide/document services.
• Ensures required documentation is completed accurately, thoroughly, and in a timely manner (contemporaneously) by assigned Community Direct Support Professionals and Direct Support Professionals.
• Completes daily validations.
• Coordinates and completes the required annual/semi-annual review process for individuals assigned.
• Accurately documents daily service provision, monthly notes, and other information as required.
• Attends assigned individuals’ life plans (annual/semi-annual), IDT, and other required meetings.
• Oversees that the recommendations made at meetings are carried out.
• Monitors assigned individuals progress on a monthly and on an as needed basis.
• Ensures all records of individuals assigned are kept up to date (paper and digital).
• Attends committee meetings as required or assigned.
• Assists in the training and orientation of new staff and/or floating staff.
• Assumes the full responsibilities of QIDP for assigned caseload.
• Obtains required documentation from collateral providers and ensure documentation is scanned into the individuals’ electronic records.
• Creates a working climate that provides growth and job satisfaction.
• Ensures all CDSP/DSP team members are fulfilling the roles and responsibilities of their positions; provides supervision and guidance to all team members working in the program on an ongoing basis.
• Addresses performance issues though performance improvement or corrective action measures.
• Manages and approves team members’ time worked in the program.
• Keeps the Day Services Manager informed of significant matters that occur throughout the day.
• Conducts regularly scheduled mini-team meetings and staff meetings in conjunction with the Day Services Manager.
• Demonstrates the following Core Competencies: Putting the Individuals We Serve First; Building and Maintaining Positive Relationships; Demonstrating Professionalism; Supporting Good Health; Supporting Safety; Having a Home; and Being Active and Productive in Society.
• Completes all required trainings.
• Ensures all team members remain in compliance with required trainings (SCIP, CPR, AMAP & all required Relias monthly trainings).
• Reviews and implements all requisite documentation, including fire safety, team member trainings, etc. accurately, thoroughly, and in a timely manner in accordance with New York State and/or Federal regulations and agency policy, if applicable.
• Reports all violations and/or accidents in Agency or personal vehicle to your supervisor/police in accordance with New York State regulations and agency policy.
• Follows OSHA regulations, and ensure all staff follow OSHA regulations, including universal precautions.
• Maintains confidentiality
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

Responsibilities of All FREE Employees

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.
QUALIFICATIONS

• Education:

o High School Diploma or equivalent required

• Experience:

o Minimum one (1) year experience supporting individuals with developmental and intellectual disabilities
o Supervisory experience preferred

• Specialized Training, Licenses, Certifications:

o Valid CPR/FA and SCIP certifications required (provided upon hire if needed)

• Knowledge, Skills, Competencies, and Abilities:

o Communication and organizational skills
o Computer skills and ability to learn relevant applications

• Other Requirements:

o Valid driver’s license and satisfy criteria to be an agency driver required
o Based on business needs, loss of driving privileges may result in change of work location, shift, weekly hours, or termination of employment.
WORK ENVIRONMENT
This role is performed in-person. Some travel may be required.
PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.

FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability. If you have any questions or would like to view the affirmative action plan, please visit our website www.familyres.org