Under regular direction and in compliance with standard operating procedures and policies, supervises fixed route, paratransit, and trolley operations at the Greenlink Terminal. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Ensures transportation services operate efficiently and safely. Analyzes current route performance and makes changes as necessary to ensure all transportation services operate on-time according to publicized service schedules. Authorizes detours during extreme weather conditions, road construction, and special events. Assists management in the investigation of complaints. Through subordinate Transit Dispatchers, creates weekly work schedules for operators, ensuring that all shifts are covered while minimizing overtime. Maintains accurate records of employee work hours. Uses records to verify payroll for subordinate operators. Assists operators, dispatchers, and management as needed. Performs duties of Greenlink Transit Dispatcher as needed. Operates buses, trolleys, and paratransit vehicles as needed to fill empty shifts or relieve operators for required break periods. Supervises assigned personnel. Responds to accidents, collects necessary information, and documents scenes appropriately. Serves as a subject matter expert on the Accident Review Committee and Greenlink Safety Committee as required. Escorts operators to Department of Transportation (DOT) drug testing, as needed. Conducts yearly performance evaluations on all direct reports. Aids in interviewing and selecting new operators and dispatchers. Monitors and reports violation of safety and operational policy or procedures to the appropriate manager. Facilitates training for new operators, dispatchers, and supervisors as needed regarding Greenlink standard operating procedures, policies, and service area.

Perform other duties as assigned.

• Over two (2) years of progressively responsible experience in transit operations.

• Accident Investigation training/Certification within six (6) months of hire.

• Please be advised: Applicants who do not intend to relocate to South Carolina, must reside in a neighboring State (Georgia or North Carolina) and must meet the same CDL requirements as residents of South Carolina. In addition, employees residing in a neighboring state are required to provide to the City of Greenville an annual Motor Vehicle Record from their state’s Department of Motor Vehicles at the sole cost of the employee.

Primary Work Location: Office environment, Operations & Maintenance Facility, Greenlink Transit Center, fleet vehicles, and outdoors (roadways).

Protective Equipment Required: Closed-toed and close-heeled shoes with slip-resistant soles and safety vest.

Environmental/Health and Safety Factors:
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity. Constant exposure to mechanical hazards. Frequent exposure to physical danger or abuse. Rare exposure to chemical hazards, fire hazards, and communicable diseases.

Physical Demands:
Constantly requires vision, hearing, and talking. Frequently requires standing, fine dexterity, walking, sitting, reaching, handling/grasping, pushing/pulling, and twisting. Occasionally requires lifting, carrying, foot controls, bending, and crouching and stooping. Light strength demands include exerting up to 10-20 pounds occasionally, exerting up to 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.

Mental Demands:
Frequently requires time pressures, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, and noisy/distracting environment. Occasionally requires emergency situations.

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.