Clarification from the agency

Anyone may apply - By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.

As a senior specialist, collaborates with internal and external stakeholders, IT specialists, contractors, and others to identify and capture user requirements and expectations at the Service-wide and division/office levels for a division that serves a unique constituency. Acts as a subject matter expert in NLS business processes and systems with an emphasis on accessibility. Uses expert level knowledge to lead multidisciplinary teams of government employees and contractors to synthesize, clarify, define and document complex business requirements and processes.

Uses business process and data modeling techniques to translate and document user requirements and expectations. Conducts in-depth analysis, including gap analyses and feasibility studies, on processes, systems and applications. Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, management and program analysis, and task and workflow analysis. Documents technical and business needs. Critically evaluates information gathered to identify underlying true needs and designs optimal business process support systems given time, budget, and cost constraints.

Proactively, communicates and collaborates with external and internal customers; developing or coordinating the development of artifacts including but not limited to: functional requirements, business requirements documents, use cases, acceptance criteria, Graphical User Interface (GUI), screen and interface designs. Acts as liaison between business units, technology teams and support teams for NLS systems. Leverage technology to help reduce manual tasks and continually improve NLS's requirements process. Participates in program planning, budgeting, execution, and status reporting.

Develops and manages business solutions using approved Library policies and procedures, systems development life cycle (SDLC) methodologies, and project management techniques. Establishes and maintains internal and external stakeholder relationships. Convenes and leads meetings with stakeholders to establish and clarify requirements to ensure requirements and expectations are clearly understood and agreed upon.

Leads quality control efforts. Works with product teams, quality assurance specialists, and stakeholders to plan and execute unit, integration, and acceptance tests; correct deficiencies; and manage change requests to ensure that results satisfy objectives. Participates in the resolution of identified issues.

Participates in NLS strategic planning efforts. Monitors usage statistics, identifies trends and patterns, analyzes best value propositions, and recommends enhanced or new business solutions. Leads analytical efforts on special projects to improve operating efficiency from business and technical perspectives. Develops reports, feasibility studies, and briefings on specific technology issues.

Tracks application design and delivery status through the life cycle stages, ensuring business needs are satisfied. Interviews stakeholders to clarify project scope and identify assumptions and constraints. Communicates with project teams to define assignments, projects, problems to be resolved, actionable events, milestones, and issues, and sets deadlines and time frames for completion. Identifies, distributes, and balances workload and tasks among project team members in accord with established workflow, skill levels, and/or occupational specializations.

Serves as a Contracting Officer's Representative (COR) on identified contracts. Collaborates with, and provides regular status reports to NLS senior management and contracts staff to manage contracts and coordinate contracting activities. Assists in the acquisition, maintenance, and oversight of business system development contracts. Monitors contractor performance against contract requirements for quality.

As the primary subject expert for NLS, assists with the enforcement of terms of contracts and recommends contract modifications when needed. Supports the acquisitions process as a subject matter expert, contributing business content to statements of work and serving on source selection evaluation panels.

Evaluates NLS program support system projects and contracts. Directly monitors or supports program support system related contracts and procurements. Monitors contractor work plans, deliverable progress, and budget consumption; ensures contractor deliverables are in accordance with contract requirements and of an acceptable quality.

This position is located in the National Library Services Blind/Print Disabled, Library Collections and Services Group.

The position description number for this position is 367371.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

This is a non-supervisory, bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Conditions of employment

Conditions of Employment

Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to conduct business analysis.**

Ability to work within a structured project process.**

Ability to document business requirements.**

Ability to analyze organization and operational problems and develop solutions.**

Ability to communicate in writing.**

Ability to focus on the customer.

Ability to communicate and interact with others.

Ability to communicate effectively other than in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

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