Pharmacy Liaison – NY State

Onsite - Albany, NY | Full Time - Monday through Friday

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services.
✅ Critical to this position is a person who can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.
Applicants should be:
✨ Results-oriented with a positive outlook
✨ Focused on high patient quality and service
✨ Detail-oriented with strong administrative/organizational skills

You should be:
Mature, approachable, professional, and comfortable interacting both in-person and on the phone
Reliable, tolerant, and determined
An empathetic communicator who can see things from the other person's point of view
Most importantly, a team player in a close-knit environment

Role Overview

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.
You will:
✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications
✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care
✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you'll be located in one of the medical center clinics

Job Duties

• Provide "legendary" care to hospital patients with custom medication management services
• ‍️ Work alongside hospital clinicians to serve patients face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital services improve care
• Support outpatient retail and specialty prescription needs
• Grow the specialty pharmacy's patient population
• Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
• Communicate effectively with the centralized Patient Service Center regarding reports and lists
• Help develop new processes for smooth operations and patient care
• ❄ Identify medications requiring special storage (hazardous/refrigerated)
• Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
• Answer, resolve, and triage inbound inquiries
• • Perform refill reminder calls under pharmacist supervision
• Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
• Ensure accurate documentation in all systems
• Manage and update data using database applications
• Apply observations to improve productivity, quality, and service standards
• Identify trends, resolve problems, recommend improvements
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders
• Protect organization's value by maintaining confidentiality
• Update knowledge through education, publications, and networking
• ✅ Willing to do whatever is necessary for the betterment of the Company
• ➕ Other duties as assigned

Experience / Education

• Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required
• Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician
• Education: High School Diploma or GED required

Skills

• Strong interpersonal communication
• Ability to work independently and demonstrate good judgment
• Excellent verbal and written communication
• Highly proficient in Microsoft Office (Excel & Word)
• Quick learner of new software programs
• Strong organizational/administrative skills

Traits

• Organized, high-integrity, attention to detail
• Dependable, quality-focused, empathetic
• Good listener and communicator

• Other

• Energetic, highly motivated, team player
• Discretion and confidentiality essential

Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

For New York State Residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.