Position Summary

The Customer Service Agent (CSA) member is responsible for all front-end communication, quotes and arrangements for shipping with the general public and airline carriers. In the CSR role, you are in a customer facing role and act as a representative of the company. Excellent customer service skills are expected.

We have international clients, and have several variable shifts (3:30am - 11:30am or 4:00am to 12:00pm and 4:00pm - 1200 midnight).

The work environment is fast paced and may require special attention at times.

The position will also require technical skills, such as the use of customer specific computer programs and software as well as communication skills involving conflict resolution.

Essential Functions:

• Portray a positive company image and engage in professional and friendly communications with all team members and customers
• Excellent phone etiquette, trouble shooting, superior customer service with the customers needs at the forefront.
• Other duties as assigned (may include working in other departments under special circumstances)

Minimum Qualifications

• High school diploma or G.E.D. equivalent preferred
• 18 Years of Age
• Authorized to work in US
• Ability to obtain an AOA (Airport Operating Area) badge and other airport requirements
• Ability to regularly and continuously lift up to 25 lbs.
• Prior customer service preferred
• Valid Driver’s License

Benefits:

• Medical Insurance
• Dental Insurance
• Vision
• 401K
• Vacation and Sick Time
• Paid Training

All Qualified candidates will be contacted for an interview

• Only full-time employees are eligible for benefits at this time.
• Job Duties:
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other related duties as requested

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

No Remote work available, this job requires good attendance, also flexibility to work weekends and holidays.

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person