Full-Time | On-Site | Newport News, VA

About the Role

CVP Windows and Doors is looking for a friendly, organized, and customer-focused Receptionist/Office Assistant to be the welcoming face of our showroom and the operational backbone of our front office. You’ll work directly with customers, coordinate scheduling, and keep day-to-day office functions running smoothly. If you thrive in a fast-paced environment and love helping people, we want to hear from you.

What You’ll Do

Customer Service & Communication

• Answer inbound calls, emails, and texts promptly and professionally
• Greet walk-in customers and create a welcoming showroom experience
• Identify customer needs, process requests, and resolve or escalate concerns effectively
• Build rapport and maintain strong relationships with customers throughout their experience

Scheduling & Coordination

• Schedule and confirm customer appointments for sales consultations
• Manage the appointment calendar and proactively follow up with customers as needed

Office Administration

• Complete daily office paperwork accurately and on time
• Maintain a clean, organized, and professional office and showroom environment
• Document all customer interactions in the company’s customer management system
• Support the team with additional administrative tasks as needed

What We’re Looking For

Required

• High school diploma or GED
• Strong verbal communication and active listening skills
• Comfortable working with computers and learning new software
• Ability to stay calm, organized, and effective in a busy environment
• Excellent time management and the ability to juggle multiple priorities

Preferred

• Previous experience in a customer service, receptionist, or office assistant role
• Familiarity with CRM or customer management software
• Experience in a home improvement, construction, or retail environment a plus

What We Offer

• Competitive hourly compensation
• Paid time off (PTO)
• Complete benefit package including medical, dental, vision, disability & life insurance, Simple IRA with a company match
• Career growth opportunities within a growing local company
• A supportive team environment where your contributions are valued

Employment is contingent upon a successful background check and pre-employment drug screen.

Work Location: In person