Position Description

Typical Duties

• Supervises Case Managers, other professionals, and support personnel assigned to the division.
• Reviews case assignments and work activities for compliance with court and grant program standards.
• Establishes goals and objectives for the program and determines methods of operation and resources.
• Works with administrative staff on the formulation of departmental policies, preparing reports, and performing statistical analyses.
• Conducts group in-service and individual training as needed.
• Establishes, implements, and modifies policies and procedures within established guidelines.
• Plans, implements, and evaluates programs or activities.
• Makes referrals to and works with public and private agencies.
• Answers questions and resolves complaints.
• Attends and speaks occasionally at community meetings.
• Designs programs to address the needs of individuals and groups in the community.
• May write grants and/or administer any grant monies received.
• May carry a caseload and perform all duties of Youth Case Manager 1 and Youth Case Manager 2.
• May be required to conduct or accompany field staff while conducting room searches and/or after-hour curfew compliance checks.
• May visit children and families at their home, school, etc.
• Evaluates the performance of the employees directly under his/her supervision.

Minimum Qualifications

EDUCATION AND EXPERIENCE
Bachelor’s Degree from an accredited college or university and four (4) years of experience in probation or counseling including two (2) years of supervisory or lead experience.

***No Substitution***

Employees must register for the Metro Human Resources Supervisory Training Program prior to completion of the probationary period or work test and must complete all coursework within a 12-month period.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Knowledge of the development and operation of social service programs

• Experience writing grants and administering grant monies

• Experience analyzing and evaluating casework reports and related materials

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.