Description:
Department: Front End
Reports to: F/F Manager
Pay Grade: 1
The Dill Pickle Co-op strives to offer the best in sustainable, locally sourced foods for our customers. To accomplish this mission we seek individuals who;
Provide excellent customer service when present on the sales floor, by delivering prompt, friendly and helpful service.
Share information with our shoppers about co-op happenings, educational opportunities, and the benefits of co-op ownership.
Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward self and others.
Help to create a work environment that is cooperative, respectful, fun, productive, and safe, and that focuses on solutions.
CORE COMPETENCIES:
Customer Service: Greets customers when on the sales floor, seeks understanding of products and services offered within the store, maintains a professional appearance, assumes responsibility for solving customer problems.
Respect: Communicates and interacts respectfully with all internal and external customers, avoids language or actions that could be perceived as obscene, disrespectful, abusive, or derogatory.
Dependability: Punctual for scheduled shifts and meetings, meets commitments, works independently and accepts accountability.
Adaptability: Adapts to change readily and open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs.
Communication: Communicates well verbally, shares information and listens attentively to others, asks questions and remains receptive to the viewpoints of others, manages distractions so as to not lose focus of task.
Integrity: Interacts with internal and external customers in an honest manner, is accountable for actions, understands and supports cooperative values.
Productivity: Prioritizes well, works in an efficient manner and strives to meet deadlines.
Teamwork: Receptive to the viewpoint of others, welcomes newcomers and promotes a team atmosphere, solicits feedback.
JOB SUMMARY: (Reports to the F/F Manager)
The Cashier position is responsible for ensuring that the merchandise selected by each customer is processed via the POS system efficiently and accurately. This role is critical to ensuring the satisfaction of each customer that shops our store, as the last point of contact for each customer. Cashiers are responsible for ensuring that each customer leaves the store completely satisfied.
Job Description:
Greet each customer with a smile, make eye contact, while answering questions or concerns and engaging customers with in store offers of benefits (ownership, donation drives, etc.).
Operate P.O.S register and accessories for the purpose of processing customers payments efficiently and accurately.
Ensure accuracy of the cash drawer and avoid shortages both paper and physical.
Call for back-up when customers waiting in line exceeds 3.
Bag purchases as requested by customers in a manner that protects merchandise.
Familiarize oneself with co-op policies and procedures in an effort to address customer concerns effectively.
Answer store phone calls promptly and politely and take messages when necessary.
Inform Head Cashier and/or F/F Manager of any malfunctioning equipment.
Alert management of perceived or present emergency situations.
Ensure front end sales space is stocked, faced and maintained as outlined by the F/F Manager.
Ensure the cashier area is well stocked and clean at all times.
Perform store opening and closing cleaning tasks, to include the cleaning of public bathroom areas and salesfloor.
Notify department staff of damaged or unsellable items and dispose of such items in accordance to the co-op’s policy.
Additional tasks as assigned.
To perform this role successfully, an individual must be able to perform each essential requirements satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
ESSENTIAL REQUIREMENTS:
Experience with retail cashiering or sales and prior cash handling preferred.
Available to work weekends, holidays and nights is required.
Attention to detail is essential, as are excellent communication skills, both written and conversational.
Ability to focus on a single task when needed, as well as able to multitask when necessary.
Ability to reason and apply logic for resolve of common workplace issues.
Able to pass a criminal local/state/federal background screening.
Eligible to work within the USA.
Ability to function in varying temperatures as associated with the front end area.
Ability to sit, stand, bend, reach and lift repeatedly for extended periods of time.
Ability to lift 50lbs.
Ability to multi-task and remain flexible to changing needs of business.
Dill Pickle Food Co-op Workers Union (DPFCW), the Union, is the employees’ representative in dealing with The Dill Pickle Coop regarding wages, hours and other working conditions of our employees in the unit described below:
All statutory employees including full-time and part-time cashiers, produce and grocery stockers, accounts payable assistants, marketing employees, meat, wellness and refrigerated buyers employed by The Dill Pickle Co-op at its facilities including the one currently located at 2746 North Milwaukee Avenue, Chicago, Illinois 60647, but excluding supervisors as defined by the Act including marketing supervisors, human resources representatives, front end, produce, grocery, office, branding and general manager, guards and professional employees as defined by the Act.
This is to certify that I have received a copy of the job description for my job. I have read the job description and can perform the essential functions as they are listed:
Sign:
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Employee’s Signature and Date
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Employee’s Name — Please Print
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Manager Signature and Date
