Chief of Staff, Customer Management Project Manager - Business Cards & Payments (Remote Eligible)

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.

• We ask the hard questions.

• We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

The Project Manager / “Chief of Staff (CoS)” will assist in managing strategic priorities and lead operational/management systems for the Leadership Team (LT). This associate will support the Head of Customer Management and extended leadership team as we execute priorities. This critical position will serve to enable leaders to execute strategic priorities while ensuring operational rigor. They will be responsible for developing, implementing, and sustaining strategic areas including 1) Strategy, 2) Executive Support and Team Culture, and 3) Operational Excellence. This associate will report into the Field Chief of Staff Office, and collaborate with the team to provide best-in-class support to the Field leadership team.

The skills you bring:

• Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda.

• Highly collaborative; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes. The stakeholder ecosystem is broad and includes Finance, Human Resources, Product, Risk, Communications, Operations, and Marketing.

• Strong project management and organizational skills, with an understanding of, and appreciation for, how the sales and client management “field” operates.

• Highly-motivated, self-starter who can work autonomously and can independently take initiative.

• Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction.

• Proven experience in operating with discretion when handling highly sensitive issues.

• An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging.

What you’ll own:

• Strategy support: Partner closely with the LT to drive the forward leaning direction for the team and create a cross functional view of the destination. Facilitate the creation of presentations that articulate the strategy to key internal and external stakeholders.

• Executive support and team culture: play an integral role in enhancing our intentional, team-oriented organizational culture and facilitate a management system to ensure organizational effectiveness; Lead initiatives to address associate engagement strategies

• Communications: Ensure alignment across the organization through strategically designed updates around strategy and progress, often in partnership with the communications team and CoS office

• Event Architect: Partner closely with field effectiveness colleagues to ensure streamlined orchestration of activities such as LT meetings, Offsite planning, All Hands Events, and LT events.

• Operational Excellence: Support and in some cases lead moderate to large horizontal priorities and special projects across the team; Ensure the right metrics are in place to track and manage priorities, outcomes, risks, budgets, and etc.

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 4 years of experience in Project Management or Process Management

• At least 4 years of experience building and influencing strategy

Preferred Qualifications:

• Master’s Degree

• 3+ years experience in a sales or client management role

• 3+ years of experience serving in a Chief of Staff or Project Management role in a large, complex and matrixed organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).