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Position Summary:

The Primary job function is to investigate, evaluate, negotiate, and settle vehicle mechanical repair claims under various coverage forms.

Essential Job Functions:

• Reviews claims for other possible coverage as provided by vehicle manufacturers or parts and labor warranties provided by previous repairer.
• Provides claim payment authorizations based on the correct parts and labor amounts using the available data sources.
• Assigns third party inspectors to aid in investigating approximately 5% of claims taken on average.
• Provides customer service to callers with questions about filing a claim or to dispute claims.
• Responds to incoming calls from agents and policyholders.
• May provide direct quotes over the telephone. Interprets and communicates all guidelines effectively.
• May process quotes and send information to third party inspectors to aid investigation.
• Consistently handles and processes calls in a detailed and accurate manner.
Consistently provides superior customer service.

Education:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more