Job Summary:

The Medical Records Clerk is a member of the administrative team and works closely with outside entities and staff throughout the organization. The duties and responsibilities of the Medical Records Clerk are the management of medical records. Responsible for new patient processing, records release, and compliance with state and federal regulations as well as HIPAA. The Medical Records Clerk will understand and fully support the mission, vision, and value statements of Mallory Community Health Center.

• Knowledge of modern office practices and procedures, including clerical operations and filing systems; familiarity with medical terminology and anatomy for proper spelling and identification of diagnoses
• Strong organizational skills to handle multiple priorities while remaining professional and calm
• Effective telephone skills
• Strong level of confidentiality due to the sensitivity of materials and information handled
• Must be able to make suggestions on workflow or system efficiency and effectiveness
• Ability to work independently and be self-directed and flexible
• Ability to prioritize
• Ability to perform functions with minimal supervision
• Ability to work at a high-volume level of accuracy
• Pleasant attitude and strong communication skills

• Work closely with administration and staff to support the requests from patients and outside entities for obtaining records to support the patient's care.
• Retrieve, collect, and prioritize all requests for medical records made through the organization, patients, and affiliates.
• Record and track all records requests, referrals, releases, and authorizations within the Electronic Health Record.
• Scan all correspondence, lab, and x-ray reports into the correct patient EHR, under the correct tab, assuring that necessary signatures appear on documents.
• Verify the legitimacy, accuracy, and authority of all such requests and then process and invoice as appropriate.
• Abide by, adhere to, and conform to all applicable organizational, local, state, and federal agencies.
• Review, develop, and implement standards and procedures for processing medical records requests with administrative support.
• Maintain an up-to-date understanding of applicable policies, processes, laws, and regulations.
• Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to the supervisor in an effort to protect patient HPI.
• Assist patients, staff, and affiliates with medical records requests and questions.
• Serve as Front Desk/Receptionist relief during lunch hours and/or designated times to ensure continuous coverage at the Front Desk area.
• Participate in improving quality throughout the organization and work closely with the clinical team to improve this program internally.
• Required to attend all mandatory departmental meetings.
• Perform other necessary duties as required by the Community Health Center to meet the goals of providing primary health care.

• AA Degree from a Business or Technical school with one year of experience, or High school diploma or GED with 3 years of related and/or training, or equivalent combination of education and experience.
• Completion of a medical terminology course is preferred.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work. The Center reserves the right to revise or change job duties and responsibilities as the business needs arise.