At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

DHTS APPLICATION ANALYST (OPTIME, ANESTHESIA, PERIOPERATIVE CLINICAL)

The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment. Modules supported by the team include OpTime, Anesthesia and Perioperative Clinical Applications.

The incumbent will work closely with Epic, other Maestro Care and Clinical applications teams and to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care application build, testing and support. The incumbent will work closely with clinical leaders in Perioperative, Anesthesia, and Central Sterile departments, as well as various Duke Health Technology Solution teams.

The analyst will advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as Maestro Care OpTime, Anesthesia and Perioperative Clinical Applications expert for base functionality, updating test plans to account for testing of new features with all releases. They will participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR. Their responsibilities will also include working with others across the Application Support team to manage user access to Maestro Care OpTime and Anesthesia modules and track changes.

DHTS Team Lead, DHTS IT Manager

Level 1 Analyst will, at a minimum:

Obtain initial or additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin) or Remote, self-directed learning, multiple project assignments and competency exams.

Interprets and analyzes systems, data, and information with supervision.

Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.

Provides systems support, business and after hours, including troubleshooting and the configuration and testing of software. Escalates challenges and barriers appropriately.

Ensures security of technology solutions with supervision.

Participates in planning and providing customer training sessions on system use or revisions.

Contributes to oral and written presentations as part of a project team, with supervision.

Completes moderately complex tasks and portions of larger information system projects with direction.

Appropriately identifies internal resources to answer questions and assist with build or problem solving.

Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care. Ensure there are no policy breaches reported by Change Management.

Achieve assignment deliverables in support of improved Service Line functionality. Ensures deadlines are met and if needing to change outlines reasons appropriately. Completes within scope of request and escalates to manager when customer is requesting changes/build beyond initial request.

Perform basic analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.

Review, evaluate and complete NOVA assignments per established deadlines, including associated build as required, for monthly SUs, Upgrades and other system assigned updates (Vulnerabilities, CMS updates, etc).

Execute application specific test plans, documenting failures and escalating appropriately.

Recommends areas for process improvement.

Perform other related duties incidental to the work described herein.

Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.

Level 2 Analyst will, at a minimum:

In addition to Level 1 competencies:

Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions

Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline

Manage the documentation, resolution and completion of identified deployment issues and tasks

Independently build, test, and debug Epic application(s) 75-85% of the time to ensure the system meets end user requirements

Responsible for writing and executing test plans for Sanity checks/scripts with monthly SUs, Upgrades and module workflows to include documenting and resolving defects as they arise.

Develop and document system and user procedures, to include support documentation in OneNote and Service Now.

Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met

Makes oral and written presentations to project teams, management, and other departments.

Provide both business and after hours support for issues around system production support including the analysis, prioritization, and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements

Makes oral and written presentations to project teams, management, and other departments

Coordinates and operationalizes simple to complex projects with direction. Interprets and analyzes systems, data, and information with supervision.

Identifies areas for procedural improvements and provides possible solutions. Provides detailed specifications describing functions to be automated.

Demonstrates a good understanding of supported Epic applications, department workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.

Responsible for defined area of Nova pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and /or SU provided by Epic.

Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.

Provides systems support, including troubleshooting and the configuration and testing of software.

Ensures security of technology solutions with supervision.

Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.

Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.

Level 3 Analyst/Tech Lead will, at a minimum:

In addition to Level 1 and 2 competencies:

Independently Build, test, and debug Epic application(s) >90% if the time to ensure the system meets end user requirements.

Independently manages complex project efforts within scope and on time, ensuring issue and risk logs are kept and status reports are maintained.

Serve as lead in managing the documentation, assisting with prioritization, and working with analyst to resolve identified deployment issues through the use of Epic’s Nova and Sherlock tracking systems.

Provides technical leadership and oversight within team meetings, Issue reviews, design sessions and in capacity of IT Liaison to our Stakeholder groups.

Has a solid understanding of health system workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.

Leads cross functional/cross application team efforts and Workgroup efforts

Independently takes on leadership role in the oversight and maintenance of integrated products and tools.

Serve as lead in managing system changes needed to comply with CMS, TJC, MU and other regulatory agencies and compliance items as identified and per established deadlines

Responsible for Care Concern and Nova review/oversight pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and /or SU provided by Epic.

Proactively apprise management of emerging technical issues that may require attention. Ensuring processes and workflows are up-to-date and effective, recommending changes as necessary

Within framework of Maestro Care is able to independently identify a solution or idea and implement through to completion. The workflow is required or will benefit the team or customers. Analyst is able to do this within framework of a single team and ones which are cross-team within Maestro Care and other DHTS teams.

Behaviors/Soft Competencies:

Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following:

The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.

• Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
• Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
• Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also critical to success.
• Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best, and not the best available.

Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer clinical experience in an inpatient or Perioperative setting.
Level 1- One year of related experience.
Level 2- Three years of related experience.

Level 3-Five or more years of related experience
Level 1 - If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Level 2 and 3 - In addition to the requirements described for the Level 1, these levels require: Epic OpTime and/or Anesthesia Certification.

The analyst may be expected to have Epic certification/proficiency/ badge in any of the modules supported by the team as determined by the manager.