About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

AfterShip is expanding its Omnichannel products to help DTC merchants launch and scale on TikTok Shop using AfterShip Feed Listing, Affiliates, and agent products. We are looking for a hands-on TikTok Shop Growth Operator to work directly with a small cohort of merchants, helping them launch successfully, grow their TikTok Shop business, and turn proven strategies into repeatable playbooks that can later scale through product automation, AI agents, and agency/TSP partners. Reporting to the Head of Product, this is a merchant-facing, operational role focused on execution, experimentation, and learning; not traditional sales, marketing, or customer success.

This is a fully remote, 6-month contract role with the potential for extension based on business needs and performance. The role will partner closely with Product, Engineering, Partnerships, and Go-to-Market teams, serving as a critical bridge between merchants and product development. Insights gathered through hands-on merchant operations will help shape product strategy, identify automation opportunities, and strengthen AfterShip's long-term Omnichannel growth initiatives.

What You'll Do:

• Own day-to-day onboarding execution for pilot merchants through a 6–8 week TikTok Shop launch and scale sprint.
• Help merchants with store readiness, Seller Center setup, catalog readiness, listing QA, and basic listing optimization after the merchant has been successfully onboarded by a Solutions Architect.
• Teach merchants how to use AfterShip Feed Listing and Affiliates during the launch and scaling process.
• Support early affiliate activation workflows, including creator matching and campaign setup basics where relevant.
• Run weekly merchant check-ins, track blockers, escalate product and integration issues, and maintain launch trackers.
• Document repeatable onboarding and growth playbooks that can later be productized or scaled through agency/TSP partners.
• Work closely with Product, Solutions/TAM, Partnerships, and GTM teams to translate merchant needs into product improvements and operational learnings.

What Success Looks Like:

• Pilot merchants complete the TikTok Shop launch sprint with clear milestones, fewer avoidable blockers, and a strong first experience using AfterShip products.
• Merchants actively adopt Feed Listing, Affiliates, and relevant agent products as part of their TikTok Shop operating workflow.
• Product and GTM teams receive clear, actionable feedback on where the onboarding flow, listing workflow, affiliate workflow, or agent experience breaks down.
• AfterShip builds a documented playbook that can be reused for future merchants and eventually scaled through automation, AI agents, or agency/TSP partners.

Who We're Looking For:

• Hands-on experience in TikTok Shop seller operations, DTC operations, or TSP/agency operations.
• Ideally has worked at TikTok Shop as an AM, or at a leading TSP/TikTok Shop Partner as an AM or operations lead.
• Strong familiarity with TikTok Shop Seller Center and Shopify.
• Comfortable with catalog, listing, PDP optimization, and launch readiness workflows.
• Familiarity with affiliate and creator operations.
• Merchant-facing, operationally strong, detail-oriented, and able to create clean process documentation.
• Comfortable working with Product to turn operational insights into product features.
• North America-based preferred; bilingual capability is preferred but not required.

At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we're looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job posting is for a new position