We are seeking a skilled and motivated Tech Support Ticket Agent / Service Coordinator to join our dynamic team. We are committed to providing comprehensive training to help you develop the skills needed for this role. The ideal candidate will have a passion for technology, super strong critical thinking skills, problem-solving skills, and the ability to provide outstanding customer service. In this role, you will be responsible for a variety of tasks aimed at ensuring smooth and efficient tech support operations.

Key Responsibilities:

• Handling Tech Support Tickets: Efficiently manage and resolve tech support tickets in a timely manner to ensure customer satisfaction.
• Diagnosing Issues: Identify and diagnose technical issues, escalating issues as necessary.
• Calling Clients/Customer Service: Proactively reach out to clients to provide support and gather information as needed.
• Receiving Tech Support Calls: Answer and handle incoming tech support calls, assisting service technicians and troubleshooting issues over the phone.
• Programming Equipment: Configure and program various equipment to meet client needs and ensure functionality.
• Assisting with Tech Issues: Provide support for tech issues within the office environment, addressing problems as they arise.
• Following Up with Clients: Ensure ongoing client satisfaction by following up on issues and providing additional assistance if needed.
• Training Clients: Educate and train clients on the use of our software and technology to enhance their understanding and effectiveness.

Qualifications:

• Previous experience in tech support.
• Experience with navigating local area networks and programming IP addresses to devices.
• Network Plus Certificate
• Strong technical knowledge and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to collaborate with internal and external teams
• Ability to work independently and manage multiple tasks effectively.
• Customer-focused with a strong commitment to providing exceptional support.
• Experience with training or teaching clients is a plus.

If you are interested in this position, please write an email (include resume) explaining why this position is a great fit for you to m.loumos@alphavs.com

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person