Position Summary

The Survey Operations & Data Analyst is responsible for the end-to-end administrative and technical processing of employer transportation surveys, from initial distribution through final AVR calculation and RideGuide production. This role combines employer-facing coordination and data entry with technical analysis in RidePro, the regional rideshare database system. The ideal candidate is detail-oriented, comfortable managing multiple concurrent employer timelines, and capable of working confidently with both clerical tasks and structured data/software workflows. This is a hybrid role suited to a candidate who can move fluidly between coordination, data entry, and technical analysis.

Key Responsibilities

Survey Coordination & Distribution

• Prepare and distribute survey materials to participating employers, including personalized paper surveys, survey samples, Survey Authorization forms, and Survey Processing Forms
• Provide employers with access instructions for the electronic survey portal
• Track survey distribution and collection timelines across multiple concurrent employer accounts
• Follow up with employer representatives regarding outstanding or expected surveys
• Respond to employer inquiries during the survey collection process
• Assist with scheduling annual survey kickoff meetings and teleconferences

Data Entry & Quality Control (Paper Surveys)

• Transcribe completed paper survey responses into a structured digital format, including employee commute information such as home address, work location, commute mode, and schedule
• Perform quality-check comparisons between transcribed data and original paper survey forms to verify accuracy
• Maintain organized, secure handling of physical survey forms in accordance with program confidentiality requirements
• Flag illegible, incomplete, or inconsistent survey responses for resolution

Electronic Survey Processing

• Register employers in the regional rideshare database to initiate the survey process
• Produce and review Code Verification Lists for employer review and correction
• Confirm revisions are accurately reflected in RidePro prior to finalization

AVR Calculation & Technical Analysis

• Import verified survey data into RidePro
• Run and review error reports, flagging discrepancies for resolution
• Calculate Average Vehicle Ridership (AVR) in accordance with SCAQMD Rule 2202 procedures
• Geocode employee home addresses within RidePro to support ride-matching and transit analysis
• Identify employers with viable leads for OCTA programs (e.g., Perk Pass, Vanpool, Metrolink Corporate Pass) based on survey results

RideGuide & Report Production

• Generate personalized RideGuides for employees requesting one, distributing electronically or as printable PDFs as appropriate
• Produce required reports, including AVR Survey Output Reports, Survey Analysis Reports, Employee Lists, alphabetical and zip code listings, and backup data files
• Ensure all deliverables meet required turnaround timelines (e.g., 14 business days for RideGuides, 10 business days for summary reports)

Reporting & General Support

• Maintain accurate records of survey status across all participating employers
• Support preparation of monthly activity reports to OCTA
• Assist with materials for OCTA's biannual Employer Transportation Coordinator (ETC) training sessions

Qualifications

Required:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred (data analysis, geography, planning, business, or related field)
• 1–2+ years of experience in data entry, data analysis, or administrative support
• Strong attention to detail and accuracy, particularly with address and numeric data
• Proficiency with Microsoft Excel, Google Sheets, or similar tools; comfort learning new database/software systems
• Strong written and verbal communication skills
• Ability to manage multiple tasks and competing deadlines independently in a remote work environment

Preferred:

• Bilingual (English/Spanish) — directly supports program requirements, as surveys are administered in both languages
• Prior experience with survey administration, GIS/geocoding tools, or transportation demand management (TDM) programs
• Familiarity with rideshare, transit, or transportation planning concepts
• Experience handling personally identifiable information (PII) with discretion
• Experience with database systems, CRM platforms, or similar data management software

Core Competencies

• Accuracy & attention to detail — first and ongoing line of quality control from raw survey intake through final AVR calculation
• Technical adaptability — comfortable learning and operating within RidePro and other program-specific software
• Discretion & confidentiality — regularly handles sensitive personal commute and address data
• Time management — manages multiple employers at different stages of the survey cycle simultaneously
• Customer service orientation — frequent point of contact for employer representatives during survey collection

Pay: $18.00 - $20.00 per hour

Work Location: Remote