Are you a results-driven Account Manager who thrives on owning a number and building expansion pipeline? Are you ready to step into a high-ownership role where you are directly responsible for Net Revenue Retention (NRR), not just relationships? Do you want to operate like a business owner, with the autonomy and accountability to shape playbooks, processes, and outcomes from the ground up?

CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.

We're looking for an Account Manager to own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. This is not a maintenance role; you will drive expansion, retention, and customer outcomes as part of a full Account Management transformation. We are rebuilding our AM function from the ground up, and you will help define what "great" looks like.

This role goes far beyond relationship management. You will own Net Revenue Retention (NRR) for your book of business, identify and close expansion opportunities, manage renewals and mitigate churn risk, and operate with the pipeline and forecast discipline of a quota-carrying seller. You'll partner cross-functionally with Product, Support, and Services to deliver customer outcomes, and you'll have the influence and trust to refine the playbooks, processes, and best practices that shape the future of our customer organization.

If you want to own a number and be measured on outcomes, enjoy building pipeline and closing expansion deals, and thrive in environments that are evolving and improving, this is the role for you.

Responsibilties

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets

• Identify up-sell and cross-sell opportunities and progress them to close

• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota

• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance

• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks

• Lead commercial conversations with customers — pricing, renewals, and contract changes

• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution

• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales

• 2+ years of experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies

• Proven track record of independently identifying and closing expansion opportunities

• Experience owning revenue targets (NRR, expansion, or renewals)

• Strong commercial acumen and negotiation skills

• Ability to manage multiple accounts and priorities effectively

• Experience working cross-functionally to drive customer outcomes

• Comfortable operating in an evolving, fast-paced environment

• Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)

Nice to have

• Experience in a rebuild or transformation environment

• Daily use of AI in customer-facing and revenue workflows

Benefits

More than just perks, they're the essential components of a rewarding career at CXT Software.

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.

• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.

• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.

• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.

• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.