Cougar Den dispatcher are responsible for routing internal and external customer deliveries while validating driver work flow and delivery windows. All activities are done in accordance with DOT hours of service regulations, and in compliance with efficiency standards and safety regulations.

Significant Activities and Deliverables:

• Take customer orders, ensuring excellent customer service is maintained when the Account Managers are unavailable
• Understand and manage allocation distribution and requests
• Follow daily market changes to capture the best price
• Plan the logistics to meet the scheduled maintenance on trucks and trailers
• Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements
• Exercise discretion while managing schedule changes due to driver absences, business changes, and/or vehicle maintenance
• Report any service failures to the Fleet Manager with an incident report
• Serve as primary point of contact for drivers and troubleshoot concerns
• Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety and security guidelines
• Review and analyze previous day deliveries to all customers to ensure routes were adhered to and efficiency levels were met or exceeded
• Remain flexible to schedule needs, including covering extra shifts when other team members are out on vacation or sick
• Facilitate on-call shifts when scheduled and maintain driver routes accurately
• Other duties as assigned

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person