Description

Customer Care Agent

Deliver Exceptional Service. Solve Problems. Make an Impact.

At FlexTG, exceptional customer experiences begin with exceptional people.

As the nation's largest brand-neutral Managed Print Services provider, FlexTG supports clients across all 50 states, Canada, and Puerto Rico. We partner with organizations nationwide to deliver technology solutions and world-class service that help keep businesses running.

We're looking for a Customer Care Agent who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage multiple priorities at once. This role is ideal for someone who is organized, adaptable, technologically savvy, and passionate about delivering an outstanding customer experience.

You'll serve as the first point of contact for customers needing support, helping coordinate service requests, communicate updates, and ensure every interaction reflects FlexTG's commitment to excellence.

Location & Work Arrangement

Applicants must physically reside in the United States.

This position is remote for employees located outside a 40-mile radius of a FlexTG office.

Employees residing within 40 miles of a FlexTG office are expected to work a hybrid schedule of three days per week in the office.

Compensation

$20.00 - $22.00 per hour, based on experience, qualifications, and location.

Work Authorization

Applicants must be legally authorized to work in the United States without the need for current or future employer sponsorship.

Schedule

Full-Time

Monday - Friday

8:00 AM - 5:00 PM MST or 9:00 AM - 6:00 PM MST

What You'll Do

• Serve as the primary point of contact for customer service requests via phone, email, and ticketing systems.

• Navigate multiple software systems simultaneously while documenting customer interactions accurately and efficiently.

• Coordinate service requests and provide proactive updates to customers, technicians, and vendors.

• Monitor open service calls to ensure timely follow-up and resolution.

• Accurately process and invoice completed service calls.

• Partner with third-party vendors and field technicians to deliver an exceptional customer experience.

• Manage a high-volume workload while maintaining professionalism, accuracy, and attention to detail.

• Resolve customer concerns with empathy, urgency, and accountability.

• Balance incoming calls, emails, tickets, and service updates throughout the day.

• Build trust with customers by setting clear expectations and communicating proactively.

What Makes Someone Successful in This Role

The strongest candidates are:

• Customer-focused and genuinely enjoy helping others.

• Comfortable working in a high-volume, fast-paced environment.

• Able to stay calm and professional during customer escalations.

• Strong communicators who build trust quickly.

• Highly organized and able to manage multiple priorities simultaneously.

• Comfortable working across multiple systems, screens, and applications at the same time.

• Adaptable when priorities change.

• Detail-oriented with strong documentation skills.

• Team players who support coworkers and contribute to a positive culture.

• Self-motivated individuals who take ownership and follow through.

Required Qualifications

• High School Diploma or GED required.

• Prior customer service experience required.

• Strong verbal and written communication skills.

• Intermediate proficiency with Microsoft Office products, including Outlook and Excel.

• Ability to learn and navigate multiple software platforms simultaneously.

• Ability to document customer interactions accurately while actively communicating with customers.

• Strong problem-solving and critical-thinking skills.

• Ability to work independently while contributing positively to a team environment.

Preferred Qualifications

• Call center, service coordination, dispatch, help desk, technical support, or customer care experience.

• Experience working with ticketing systems, CRM platforms, or service management software.

• Experience managing multiple priorities in a high-volume environment.

• Experience supporting customers over phone, email, and ticketing systems simultaneously.

Why FlexTG?

• Join a growing national organization that values its people.

• Work alongside supportive teammates who are committed to delivering exceptional service.

• Build valuable customer service, problem-solving, and technology skills.

• Enjoy comprehensive benefits and career development opportunities.

• Be part of a culture built on accountability, collaboration, and continuous improvement.

Benefits

We offer a comprehensive benefits package including:

• Medical, Dental, and Vision Coverage

• 401(k) with Company Match

• Paid Time Off

• Sick Time

• Floating Holidays

• Volunteer Day

• Employee Development Opportunities

Talent Profile We Value

We're especially interested in individuals who demonstrate:

Hungry – Motivated, proactive, and willing to go the extra mile.

Humble – Team-oriented, coachable, and open to feedback.

Smart – Strong interpersonal skills, sound judgment, and the ability to build positive relationships with customers and teammates.

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.