Who We Are

Sugaring NYC is the #1 fastest-growing beauty franchise in the U.S., with 130+ locations nationwide and counting. We specialize in organic body waxing using a proprietary sugar paste and pride ourselves on delivering exceptional service in a modern, eco-conscious environment.

About the Role

The Front Desk Receptionist is responsible for providing exceptional customer service, managing the studio’s calendar, and ensuring a seamless experience for every guest. This role requires a blend of hospitality, sales awareness, and technical organizational skills to keep the studio running efficiently. This position is in-person located at 3635 NE 1st Avenue, Miami FL. The work schedule is (30 hours/week):

• Mondays: 9am to 9pm (less meal/rest breaks)
• Tuesdays TBD: AM or PM shift (6 hours)
• Thursdays: 3pm to 9pm
• Sundays: 10am to 7pm (less meal/rest breaks)

Key Responsibilities (including but not limited to):

• Guest Relations: Warmly greet clients upon arrival, offer refreshments, and alert service providers of their arrival.
• Appointment Management: Professionally handle phone calls, texts, and emails to schedule, confirm, and reschedule appointments using salon management software.
• Financial Transactions: Process cash and credit card payments accurately, manage tips, and handle daily financial reconciliation using Zenoti POS.
• Sales & Promotions: Recommend retail products, inform clients of current promotions, cross-sell relevant add-on services and memberships to meet sales quotas.Consistently meet or exceed individual and studio sales targets for retail products and service memberships.
• Strategic Up-selling: Confidently recommend add-on treatments and premium service upgrades during the booking process and at check-in.
• Retail Excellence: Educate clients on home-care regimens and close retail sales during the check-out process based on service provider recommendations.
• Lead Conversion: Proactively follow up on "unbooked" inquiries and "lost" clients via phone or text to secure future appointments.
• Membership Growth: Pitch and sell studio memberships or packages to recurring guests to ensure long-term loyalty and recurring revenue.
• Studio Upkeep: Maintain a clean and organized reception area and refreshment station, and assist with laundry or light cleaning as needed.
• Communication: Act as a central hub between clients, service providers (sugaristas, technicians), and management.
• Inventory Support: Monitor retail and professional supplies daily; proactively notify the Studio Manager when items are running low and assist in the restocking process to prevent service disruptions.

What we offer:

• Compensation: $16-18/hour + incentive bonuses (paid weekly)
• Weekly payroll: pay date is every Wednesday.
• Employee perks: free & discounted beauty services, products, & company merch.
• Flexible scheduling: AM or PM shifts
• Collaborative team environment: you will be trained, supported, and valued.

Why Sugaring NYC? If you are seeking a collaborative, friendly, and fast-growing company with "sweet" employee perks, Sugaring NYC is the place for you!

• Training & Support: We train and support our people, ensuring you have the tools to succeed.
• Growth Opportunities: We offer professional development and recognize exceptional talent and performance.
• Incentives: Competitive hourly pay plus uncapped commission on eligible incentive bonuses.

How to Apply: If you are interested in this position and meet the qualifications, please submit your application via Sugaring NYC on Indeed.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• Are you at least 18 years of age (Y/N)?
• Are you available to work the following shifts every week (Y/N)?

Mondays 9am to 9pm
Tuesdays am or pm shift (6 hours)
Thursdays 3pm to 9pm
Sundays 10am to 7pm

• If you replied no to the question about work shifts above, please indicate the days and hours per day you are available to work.
• What motivated you to apply for this role?
• Describe any work experience or training in the beauty services industry.

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 1 year (Required)
• Customer service: 1 year (Required)
• Sales/POS: 1 year (Required)

Language:

• Spanish (Preferred)
• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Miami, FL 33137 (Required)

Work Location: In person