Job Title: Customer Service Representative
Company: Digital Moviola
Location: New York, New York, United States
Employment Type: Full-time
Salary: $25 - $50 per hour

Job Overview

Digital Moviola is a pioneering organisation dedicated to making people healthier and enhancing their lives through the power of incentives, data, and behavioural science. We are currently seeking a passionate and dedicated Customer Service Representative to join our team in New York. As the first point of contact for our users, you will play a crucial role in delivering an exceptional service experience that reflects our company's mission. The ideal candidate is an excellent communicator, a natural problem-solver, and is genuinely committed to helping others.

Responsibilities

• Serve as the primary point of contact for customer enquiries, handling communications via email, phone, and live chat in a professional and timely manner.
• Provide accurate information about our services and guide users through our platform effectively.
• Identify, troubleshoot, and resolve customer issues with empathy and efficiency, escalating complex cases to the appropriate department when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
• Gather and document customer feedback to help our product and technical teams improve the user experience.
• Contribute to the development of our support resources, including FAQs and knowledge base articles.
• Uphold the company’s values and brand standards in every customer interaction.

Qualifications

• Proven experience in a customer service, client support, or a similar role.
• Exceptional verbal and written communication skills, with a clear and professional telephone manner.
• Strong problem-solving skills and the ability to think on your feet.
• A high degree of empathy, patience, and a customer-first attitude.
• Proficiency in using CRM software and other standard office applications.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities.
• A genuine interest in health, wellness, or behavioural science is highly desirable.

Benefits

• A competitive hourly wage of $25 - $50, commensurate with experience.
• Opportunities for continuous professional development and career progression.
• A collaborative, innovative, and supportive company culture.
• The opportunity to be part of a mission-driven organisation making a tangible, positive impact on people's lives.