Job Title: Customer Service Representative

Location: Springdale, AR 72764

Schedule: Monday - Friday

Hours Per Week: 40.00

Hours Per Day: 8.00

Days Per Week: 5.00

Overview

• Client is currently in search of Customer Service Coordinator to join our team based in Springdale, AR. This is a temporary position requiring a 12-month commitment, with the potential for hire upon successful completion.
• At Client, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Job Summary:

• Client, a global leader in architectural aluminum systems and products, is looking for a Customer Service Coordinator to join our energetic and innovative team! As a Customer Service Coordinator (CSC), you'll be at the heart of our operations, handling order processing, coordinating with various departments to resolve issues, and contribute to our reputation for excellence. Under the general direction of the CSC Supervisor, your primary responsibility will be to review, and enter, customer purchase orders by using proprietary software. Your role is key in building and maintaining strong relationships with our customers.

In this role, you will:

• Order Processing and Order Management.
• Review customer orders and purchases.
• Coordinate order status - placing an order in Estimating, Order Entry, and Takeoff statuses.
• Send orders to manufacturing based on standard practices.
• Work with our ordering system and release orders to manufacturing.
• Adjusting prices based on established guidelines.
• Interact with customers and Sales Representatives.
• Work with customers on processing, scheduling, order changes, product issues, and customer claims.
• Utilize, or develop, knowledge of product and price book.
• Interact and coordinate with internal resources on projects.

Skills:

Essential Skills:

• Competent computer capabilities include data entry skills and adeptness in Microsoft Office (Excel, Access, Outlook).
• Customer service skills including prompt response time and documentation.
• Excellent time management and organization with attention to detail.
• Ability to work in a team environment in a professional office setting.
• Exceptional communication skills (verbal and written) including ability to follow written and verbal instructions.
• Self-starter that can multi-task, and excel, in a fast-paced environment with deadlines.
• Construction or architectural industry experience a plus.

Also note:

• 0% travel requirement.

Work Setting & Location:

• This position will operate in person in a professional office environment in Springdale, AR.

Schedule:

• Monday - Friday.

Job Type:

• Full-time.

Education:

You have: (required)

• High School diploma or equivalent (G.E.D.) from an accredited institution.
• Minimum of 2 years' work experience in a customer service role.

Exceptional Candidates also have: (preferred)

• Associates degree from an accredited institution.
• Commercial or residential construction industry experience.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

Pay: $20.00 - $22.00 per hour

Work Location: In person