• Assist the CSM with recruiting, interviewing, hiring, disciplining, and terminating direct reports as needed.

• Assist CSM with performance evaluations and administering pay changes.

• Assign workloads and direct activities of direct reports within the scope of responsibility.

• Manage the workload throughout the day by monitoring in bound volume and sharing the work.

• Actively contribute to the management team by working with the CSM in the planning and problem resolution efforts of the team. Actively provide feedback to the CSM.

• Provide, and measure the effectiveness of, ongoing training on products, processes, procedures, and general customer service skills (CSS only).

• Assume ownership of escalated customer issues and work with the CSM for final resolution. Be a resource for the outside sales group. Communicate operations and sales issues to management counterparts.

• Foster a culture of positive attitude, common courtesy, and good will with both external and internal customers.

• Manage employees’ time and attendance and coordinate the time off schedule.

• Assist the customer service group by taking ACD calls when the situation dictates. (CSS only)

• Support Reeb’s continuous improvement effort by examining customer service processes to identify inefficiencies, possibilities for error, and opportunities for improvement.

• Demonstrate good company stewardship regarding expenses, resource utilization, etc.

• Attend monthly safety committee meetings

• Responsible to investigate and complete a thorough accident investigation report with corrective action input and have an action plan developed to correct safety issues. This includes taking the injured employee to receive the proper medical attention.

• Adhere to company policies and procedures and conduct all activities in a safe manner.

Education: High School Graduate or General Education Degree (GED)

Experience: Eight or more years millwork experience in sales.

• Supervisory experience preferred

Other Requirements

• Valid driver’s license required. Safe driver history/record required for insurance and liability reason.

• Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)

• Keyboarding skills

• Ability to use a calculator, able to read, write and understand English

• Ability to communicate effectively and to articulate clearly

• Ability to use a multi-line phone system, occasional out-bound calling,

• Ability to understand both company sales goals and initiatives