As our IT Intern, Primary purpose is to provide technical assistance to ENGIE NA’s computer users regarding computing problems in an office environment, such as password resets, hardware issues, application/laptop/desktop problems. Additional responsibilities include but aren’t limited to: imaging laptops, migrating users, hardware deployments, working in a cross-domain environment and multi-system support. The internship work term will be from September 7, 2026, to December 31, 2026, based in our Houston, TX office and reports to the Manager of IT Help Desk.

• Ability to work independently
• Responding to internal customers calling to report problems and resolving technical problems
• Utilize a customer service attitude and approach to providing assistance and solutions
• Coordinate with users to determine computing needs and order hardware as appropriate
• Prioritization of requests based on severity and commercial prioritization
• Managing root cause analysis and preventive measures to ensure effective problem resolution
• Assuming ownership for critical problems with proactive communication and follow through to completion
• Carries out other duties as assigned

• Must be at least a second-year student pursuing an undergraduate or graduate degree in business administration, computer science, or information systems

• Interns must be enrolled in good standing at the commencement of the intern semester
• This role requires attendance at the office daily
• Must be willing and able to comply with all ENGIE ethics and safety policies

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.