Are you a customer success professional who thrives in client-facing, fast-paced environments and enjoys helping enterprise teams adopt technology, improve operations, and scale programs successfully? AccountMakers has been engaged by a growing enterprise SaaS organization specializing in workplace transportation, parking, EV charging, and mobility operations to hire a Customer Success Manager responsible for supporting a high-profile enterprise customer onsite in San Francisco.

We are looking for someone who will serve as a trusted advisor and onsite platform expert, helping drive adoption, optimize workflows, and support transportation and workplace operations across multiple office locations.

This is a full-time, onsite temporary opportunity with the potential to convert to a permanent position. In this role, you'll work closely with cross-functional stakeholders to ensure a seamless user experience while identifying opportunities to improve efficiency and scale programs globally.

You will be responsible for supporting platform usage, improving workflows, providing data-driven insights, troubleshooting issues, and collaborating with internal product and support teams to ensure a world-class customer experience. The ideal candidate brings experience in customer success, workplace operations, client services, implementation, or account management, and is highly comfortable operating in a hands-on, enterprise-facing environment.

What We’re Looking For

2–3+ years of experience in Customer Success, Customer Success Operations, Account Management, Implementation, Client Services, Workplace Operations, or a similar client-facing role within technology or SaaS.
Experience supporting enterprise customers or working directly onsite with clients is strongly preferred.
Strong organizational skills with the ability to manage multiple priorities and workstreams in a fast-paced environment.
Excellent verbal and written communication skills with the ability to build credibility and influence senior stakeholders.
Experience serving as a trusted advisor and primary point of contact for platform-related questions, reporting, troubleshooting, and workflow improvements.
Ability to monitor platform usage, identify adoption gaps, and collaborate with stakeholders to increase engagement and drive successful outcomes.
Experience working with data dashboards, reporting tools, CRM systems, project management platforms, and spreadsheets such as HubSpot, Asana, Google Sheets, or similar technologies.
Ability to create documentation, workflows, playbooks, and resources that support operational excellence and scalable program expansion.
Comfort using AI and GenAI tools to improve productivity, automate workflows, and enhance reporting and documentation.
Experience within B2B SaaS, workplace technology, proptech, facilities operations, mobility, transportation, or employee experience platforms is a plus.
Familiarity with corporate parking, employee transportation, access programs, shuttle operations, or workplace mobility solutions is a plus.
Ability to work full-time onsite in San Francisco.

Compensation

This opportunity offers a competitive pay rate of $70–$100 per hour, depending on experience. The position is full-time, onsite, and offers the opportunity to convert to a permanent role for the right candidate.