Corporate Travel Consultant - Dedicated

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

This is a unique and exciting dedicated corporate travel consultant opportunity where you will be working directly with our client, serving as their exclusive, go-to travel expert. You will become a true extension of our client's team, building meaningful relationships and delivering a highly personalized level of service that sets this position apart.

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before you begin your role, you will spend four weeks in paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes, exchanges and queue management. You will also need to offer exceptional customer service to satisfy our business travelers' needs. We encourage our Corporate Travel Agents to study the travel policies of our corporate accounts and develop relationships with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated Corporate Travel professional they trust and are on a first name basis with.

Our business hours are 9:00 AM to 7:00 PM ET/8:00 AM – 6:00 PM CT Monday – Friday

A typical schedule will include a 40-hour work week with five 8-hour shifts.

About the Client

You will be supporting a large, globally recognized technology and software solutions company that serves some of the world's leading communications and media providers. With a strong presence in over 85 countries and a commitment to innovation, this client offers a dynamic, collaborative, and professional work environment that makes this onsite role a truly unique and rewarding opportunity.

Key Responsibilities

• Serve as the dedicated travel expert, acting as a seamless extension of the client's team
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Ensure accurate and timely completion of reservations while meeting travelers' needs
• Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
• Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements
• Deliver consultative support and exceptional customer service throughout the booking process
• Keeping clients informed about all necessary travel documents and health requirements for their destinations
• Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares
• Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans

Experience & Qualifications

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
• The capacity to make quick and effective decisions to resolve travel-related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self-motivated with the ability to work independently and manage tasks successfully