Service Technician III - Agriculture

Department: Service

Reports To: Service Manager

FLSA Status: Non-Exempt (Hourly)

Job Level: Senior (Grade III)

Position Summary

Texarkana Tractor Company manages thirteen dealerships, comprising ten Kubota dealerships and three New Holland dealerships throughout east Texas and central Arkansas. Our primary objective is to deliver exceptional customer service. We are deeply committed to enhancing the lives of every individual employed at RVT/NTT as well as the customers we serve. At RVT and NTT, we believe that the values of friendship and family are critical to our success. We take pride in our heritage and traditions and strive to be role models in all our endeavors, to create a legacy for future generations

The Agriculture Service Technician III is a senior-level technician responsible for advanced diagnostics, complex repairs, and technical leadership within the service department. This role is expected to handle the most difficult mechanical, electrical, hydraulic, and electronic system failures with minimal supervision. The Technician III serves as a technical expert, mentor, and key contributor to shop efficiency, customer satisfaction, and service profitability.

Key Responsibilities

Advanced Diagnostics & Repair

• Diagnose and repair complex failures in agricultural equipment systems
• Perform advanced troubleshooting on diesel engines, emissions systems, hydraulics, and electronics
• Repair or rebuild major components including engines, transmissions, differentials, and hydraulic systems
• Interpret advanced schematics, wiring diagrams, and OEM diagnostic data
• Resolve difficult or recurring equipment failures requiring deep technical expertise

Technical Leadership

• Serve as a technical resource for Technician I and II team members
• Assist in training and mentoring junior technicians
• Provide guidance on difficult diagnostics and repair strategies
• Support continuous improvement in shop repair processes

Quality Control & Efficiency

• Ensure all repairs meet OEM and dealership quality standards
• Reduce comebacks through accurate diagnostics and repair execution
• Verify work completed by other technicians when assigned
• Maintain high standards for documentation and repair accuracy

Preventative Maintenance & Inspections

• Perform high-level inspections and preventative maintenance on critical equipment
• Identify long-term reliability issues and recommend corrective actions
• Support fleet and large customer accounts with reliability-focused service

Work Order Management

• Complete detailed and accurate repair documentation
• Ensure proper labor coding, parts usage, and diagnostic reporting
• Maintain compliance with warranty and OEM requirements

Safety & Compliance

• Follow all OSHA and dealership safety procedures
• Maintain a clean, safe, and organized work environment
• Ensure proper handling of hazardous materials and equipment

Customer Support (When Required)

• Communicate technical findings to Service Writers or customers when needed
• Assist in explaining complex repairs in clear, professional language
• Support high-value or priority customer accounts

Qualifications

Required

• 5+ years of experience in agriculture, diesel, or heavy equipment repair
• Advanced diagnostic skills across mechanical, electrical, hydraulic, and electronic systems
• Strong ability to interpret technical manuals, schematics, and diagnostic software
• Proven ability to work independently on complex repairs
• Valid driver’s license

Preferred

• OEM Master Technician certifications (John Deere, Case IH, Kubota, etc.)
• ASE certifications (T-series or equivalent)
• Technical school education in diesel/agriculture technology
• CDL (depending on field service responsibilities)
• Welding/fabrication experience

Core Competencies

• Expert-level technical diagnostics
• Leadership and mentoring ability
• Problem-solving under pressure
• High attention to detail
• Strong communication skills
• Accountability and ownership of results
• Efficiency without compromising quality

Key Performance Indicators (KPIs)

• Productivity (billable hours vs. clocked hours)
• Efficiency (flat rate hours vs. actual hours worked)
• First-time fix rate (target: highest shop tier)
• Comeback/rework rate (lowest shop threshold)
• Complex repair resolution rate
• Work order accuracy and completeness
• Training/mentorship contribution
• Safety compliance
• Turnaround time on major repairs

Physical Requirements

• Ability to lift 50–100 lbs
• Frequent standing, bending, kneeling, and climbing
• Work in shop and field environments as needed
• Exposure to noise, heavy machinery, and outdoor conditions

Work Environment

• Fast-paced, high-skill service environment
• Mix of shop and field support work
• May include overtime, peak-season demands, and emergency repairs
• High accountability for quality and turnaround time

Pay: $20.00 - $30.00 per hour

Work Location: In person