Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs); serve as a point of escalation and support team members by……
Utilize AI-powered tools that provide guided workflows, suggest next steps, and support summarization of customer interactions to provide accuracy and……
Monitor and continually develop assigned team. Responsible for reinforcing confidence in CHL’s ability to provide best-in-class care in mortgage loan servicing……
Collect payments and/or provide guidance on payment options for outstanding balances. The goal of the Healthcare Customer Service Representative will be to……
Respond to inbound calls, emails, and chats from clients and drivers in a timely and professional manner. Comfortable handling a high volume of calls and emails……
Collaborates with the Lead Supervisor to implement strategies for enhancing customer support and team performance, ensuring adherence to Company policies and……
Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team……
Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team……
A bachelor's degree or equivalent is preferred. Identifies and leads continuous improvement initiatives to streamline workflows, reduce service failures, and……
Ideally, experience in healthcare or another highly regulated industry (e.g., finance/payments processing). Experience working in a remote, high-volume complex……
Support the Care Services staff by answering questions and providing coaching and feedback. Apply technical and professional job knowledge to evaluate consumer……
Take over escalated guest calls to fix issues and provide guest satisfaction. Monitor and provide feedback on phone calls for customer care representatives.…
You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a……
Participates in client conference calls and attends client meetings as requested by Customer Care Manager. Bachelor's Degree Related field. 8/40 - 8 Hour Shift.…
Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.…
Bachelor’s degree in Business, Healthcare, or a related field (preferred, not required). In this role, you will guide customer relationship strategy, develop……
Ensure patients have an exceptional experience by providing timely access to care, handling pre- and post-visit tasks, messages, calls, and resolving issues……
Required: 5 years Inventory, logistics or a related field to include two years of team lead/supervisory experience. or. Preferred: Associate's Degree or.…
Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Troubleshoot own technical problems (partner with IT when needed).…
Master’s degree in ABA or related field. Must possess and maintain a Board-Certified Behavior Analyst (BCBA) certification. Leads and/or attends staff meetings.…
They are responsible for but not limited to: performing triage functions, entering patient demographics into the Ramsoft system, greeting/ assisting patients……
2.Holds current license and/or registration in the state. Provide comprehensive treatment to patients under the supervision of a PT according to state practice……
Active RN license in state where working. Strong knowledge of state clinical practices, state and federal regulations pertaining to assisted living and/or……
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times;……
Use AI to find out how well the skills on your resume fit this job description.
Overview
Supervisor, Customer Care
(remote)
Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer service to meet or exceed company goals and customer service metrics.
Responsibilities
Leads a team that provides customer service to manage inquiries or assistance required concerning merchandise, system support, or sales orders, and problems.
Manages escalated calls from customers as well as provides in-call assistance needed for associates in the center.
Supervises, provides coaching, and engages Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals
Coordinates and administers programs designed to develop associates’ skills and abilities to create a customer first environment
Supports the implementation of new procedures and/or operational changes to support the Customer Care vision and strategy
Tracks, reviews, & responds to customer complaints, and escalates issues in a manner that drives customer retention and loyalty
Qualifications
2+ years supervisory leadership experience (retail or call center preferred)
2+ years customer service and retail experience required
Exhibits high standards and accountability; takes pride in accuracy
Results-oriented and self-motivated with a strong sense of urgency
Able to independently organize and prioritize broad workload to meet deadlines
Strong customer service, written and verbal communication and organizational skills
High School degree or equivalent business experience; Bachelor’s degree preferred
Proficient computer skills including MSWord, Excel, PowerPoint, customer service and point of sale systems, navigating multiple tabs/windows
Requires access to reliable, high-speed internet connection and a quiet working area away from distractions
Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic brands.
Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount.
Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
Collaborative Culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.
About Catalyst
Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page.
The minimum salary is $57K and the max salary is $95K.
$57K – $95K/yr (Employer provided)
$76K
/yr Median
Wayne, NJ
If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.
Working here doesn’t have to be a secret
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.