Job Summary

Applies solid knowledge of facility operations to perform moderately complex maintenance and infrastructure tasks. Uses judgment to troubleshoot issues, follow established procedures, and support reliable operations within a mission-critical environment.

Responsibilities

Facility & Infrastructure Maintenance

• Perform preventative and corrective maintenance on facility systems and components

• Conduct repairs, installations, and on-site inspections to ensure operational reliability

• Monitor Building Management System (BMS) and respond to alarms using standard procedures

• Operate and maintain plumbing, fire suppression, and safety systems

• Support energy efficiency and sustainability initiatives

• Assist in operating critical infrastructure under guidance of senior technicians

• Work with minimal supervision on day-to-day activities

Vendor Support

• Support vendor work approvals, including job briefings, execution tracking, and completion reviews

• Ensure vendor activities comply with established standards and operating procedures

• Maintain and update technical documentation in coordination with service providers

Site Administration & Incident Support

• Maintain site logs, permits, and documentation (e.g., MOPs, procedures)

• Identify Single Points of Failure (SPOFs) and recommend improvements

• Respond to site incidents, including equipment failures or operational delays

• Support compliance and operational processes by following established procedures

Work Orders & Projects

• Complete routine work orders and circuit installations

• Troubleshoot and maintain auxiliary and office equipment as needed

• Perform minor system modifications (mechanical/electrical)

• Support infrastructure upgrades and site improvement projects

Collaboration

• Partner with team members to resolve facility issues and maintain uptime

• Communicate inventory needs to ensure availability of critical spare parts

• Share knowledge and provide guidance on general maintenance activities

• Contribute recommendations for infrastructure improvements

Qualifications

Education & Experience

• High school diploma or equivalent required

• 2–4 years of experience in facilities maintenance, data center operations, or a similar technical environment

• Experience in mission-critical environments (data centers, healthcare, manufacturing, or industrial facilities) strongly preferred

Technical Skills

• Working knowledge of mechanical, electrical, and/or plumbing (MEP) systems

• Exposure to critical infrastructure such as power distribution, UPS systems, generators, or HVAC/cooling systems

• Experience monitoring and responding to BMS alarms or building systems

• Ability to read and interpret technical drawings, schematics, and procedures

• Familiarity with preventative maintenance practices and basic troubleshooting

Preferred Qualifications

• Technical certification or trade training (electrical, mechanical, HVAC, or related field)

• Industry certifications (e.g., HVAC, electrical, OSHA, facilities management)

• Experience supporting infrastructure installs, upgrades, or capital projects

• Exposure to vendor coordination and compliance-driven environments