Critical Response Strategies is seeking a skilled Case Management Systems Manager to manage the secure relational database environment supporting field verification, outreach, QA/QC, reporting, and billing operations. This role is responsible for overseeing the Knack database structure, mass batch ingestions, automated column mapping, record de-duplication, user access controls, data integrity, and reporting support.

The ideal candidate is highly organized, technically capable, security-minded, and comfortable managing large case datasets in a compliance-driven environment.

About Critical Response Strategies
Critical Response Strategies (CRS) provides mission-critical support to government, emergency management, and community resilience operations. We support complex programs that require disciplined coordination, technical expertise, regulatory compliance, and practical solutions in fast-moving environments

CRS Purpose
Critical Response Strategies' purpose is to bring order to complexity. Every position supports CRS's ability to deliver disciplined, professional, and mission-focused services in complex operational environments.

CRS Values
Mission First - Every role supports mission execution and recovery operations.
Integrity in Action - We earn trust through disciplined actions, honest communication, and accountability.
Respect for People & Purpose - We treat people professionally, work collaboratively, and remain focused on
the communities and missions we serve.

Key Responsibilities

• Manage and maintain the secure Knack relational database used for program operations.
• Oversee mass batch ingestions, including large spreadsheet uploads of 1,000 or more cases.
• Configure and validate automated column mapping for incoming data files.
• Conduct record de-duplication and data integrity checks.
• Maintain user role-based access controls to ensure appropriate permissions and data security.
• Build, modify, and maintain database views, forms, workflows, and reporting dashboards.
• Support field teams, outreach teams, QA/QC staff, billing personnel, and leadership with data needs.
• Monitor database performance, data quality, missing fields, duplicate entries, and workflow issues.
• Develop and maintain data import/export procedures.
• Protect sensitive information and ensure compliance with privacy, security, and contract requirements.
• Coordinate with QA/QC to verify audit trails and identify data defects.
• Support invoice validation by ensuring confirmed units are accurately documented and traceable.
• Troubleshoot user access issues, data errors, and system workflow problems.
• Maintain documentation of database processes, field definitions, access roles, and change controls.

Required Qualifications

• Experience managing relational databases, case management systems, low-code platforms, or operational data systems.
• Experience with Knack or similar platforms strongly preferred.
• Strong spreadsheet skills, including data cleanup, mapping, filtering, validation, and large dataset handling.
• Knowledge of user permissions, role-based access, data security, and audit trails.
• Ability to manage batch uploads and identify data quality issues.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to communicate technical issues clearly to non-technical users.
• Ability to pass all required background checks and comply with contract-specific requirements.

Preferred Qualifications

• Experience supporting government contracts, field operations, compliance programs, billing validation, or QA/QC workflows.
• Experience with Excel, Smartsheet, Power BI, Google Sheets, or similar reporting tools.
• Familiarity with data privacy standards and secure handling of sensitive information.
• Bilingual skills preferred.

Work Environment
This role is primarily computer-based and may be remote, office-based, or hybrid. It requires frequent coordination with operations, field leadership, QA/QC, and administrative teams.

Equal Employment Opportunity
Critical Response Strategies, LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.