Keys to Literacy is dedicated to strengthening reading and writing instruction at every level through evidence-based literacy coaching, leadership development, and professional learning. Grounded in the belief that literacy is the foundation for all learning and essential to long-term success, our work centers on equipping educators and leaders with the knowledge and tools to drive meaningful outcomes for students.

We partner with educators, school and district leaders, State Departments of Education, and Institutions of Higher Education to deliver comprehensive literacy solutions. Through professional development, coaching, consulting, and training, we provide support across in-person, virtual, and asynchronous formats to meet the evolving needs of our partners. Keys to Literacy brings deep expertise and a sustained commitment to advancing effective, research-aligned literacy instruction.

• Full-Time
• Exempt
• Salaried

• Provide administrative support to office staff, relationship managers, and senior leadership

• Manage and monitor contract records in Salesforce, including tracking remaining days, public sessions, and other key milestones
• Ensure client-related tasks and deliverables are completed accurately and within established timelines

• Coordinate conference-related logistics, including shipping and receiving, inventory management, and sponsorship activities
• Manage lead tracking, follow-up communications, and outreach related to potential partnership opportunities

• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives

• 3-5 years of experience in client services, account management, administrative support, project coordination, or a related field
• Strong attention to detail with the ability to identify issues, maintain accuracy, and follow through on assigned responsibilities
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Demonstrated problem-solving skills and the ability to adapt to changing priorities and business needs
• Strong written and verbal communication skills, with the ability to communicate effectively and professionally with a variety of audiences
• Proficiency with Microsoft PowerPoint, Google Workspace (Docs and Sheets), Salesforce, Zoom, and other business applications

• Accountability: Following through on work, owning commitments, and communicating progress or challenges along the way.
• Adaptability: Navigating change with flexibility and focus as priorities, information, or needs shift.
• Collaboration: Working together across roles and perspectives to achieve shared goals.
• Customer Service Orientation: Meeting the needs of internal and external partners with clarity, responsiveness, and follow-through.
• Initiative: Taking action without waiting to be asked and looking for ways to improve systems, processes, or experiences.

• Official communication: All recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.
• Application process: We do not send unsolicited job offers. All open positions are listed on our official Careers Page, and any offer follows a formal interview process.
• No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.