DETAILS

The company: Our client is a leading healthcare IT company dedicated to providing a comprehensive technology platform that addresses critical needs in healthcare organizations, including managed services, data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. Operating in a remote structure for most roles, the end-client prioritizes flexibility, work-life balance, and a collaborative, inclusive work culture.

The role: The IT Support Technician role is the face of Focus Solutions for our MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel in end-user support as well as some degree of support for devices, servers, and networks. This role also involves engaging/updating client stakeholders as needed.

KEY SKILLS (3+ years):

• Helpdesk/IT Support
• Desktop/Server Support
• Network Support – Basic (TCP/IP, DHCP, DNS, Routers/Switches, etc.)
• AD Support – Basic (PW Resets, Assigning Users/Permissions, etc.; AD, AAD, Entra)
• AD Support – Azure Active Directory (AAD)
• AD Support – Azure Entra ID
• Microsoft 365
• Microsoft 365 - Rollouts
• Virtualization (VMWare, Hyper-V, etc.)
• Service Management Tools (ServiceNow, JIRA, etc.)
• End Point Management Tools (MECM, SCCM, WSUS, etc.)
• Roles working with Client Stakeholders

DESIRABLE CERTIFICATIONS:

• Microsoft
• Azure Administrator Associate (AZ-104)
• Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly MD-100, MD-101)
• Messaging Administrator Associate (MS-203; Microsoft 365)
• Teams Administrator Associate (MS-700; Microsoft 365)
• Identity and Access Administrator Associate (SC-300; Azure AD, Entra)
• Security, Compliance, and Identity Fundamentals (SC-900)
• Fundamentals (AZ-900 / MS-900)
• General
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CCNA

PREFERRED SKILLS:

• Healthcare domain
• Healthcare software applications (EHR, EMR, etc.)
• MDM (InTune, Mobile Devices, etc.)
• Network Security
Network Security
• - Azure

RESPONSIBILITIES:

• Advanced Troubleshooting and Escalation Support
• Identity and Access Management (IAM)
• Tools: Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD Connect, SAML/SSO integration understanding
• Microsoft 365 Service Administration
• Tools: Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, Compliance Center (DLP, retention, audit)
• HW/SW support escalating if needed to T3 regional teams.
• Set up, configure, and adjust software on desktops and workstations. Patch as necessary.
• Work directly with users at their locations to address and solve technical challenges that cannot be addressed remotely.
• Develop and update SOP and IT Troubleshooting documentation.
• Delegate persistent problems with suitable internal groups or 3rd Party Vendors until resolved.
• Remain informed about current developments and industry standards in IT Healthcare domain.