Hospital Director of Operations | 24H Veterinary Emergency and Specialty Hospital | $130-160K/year | Retention Bonus Available (up to $75,000!) | + annual profit-sharing bonus plan | Relocation Assistance Available | Full-Time, Benefits | Anchorage, AK

We’re searching for a committed, experienced Hospital Director of Operations to join our dynamic team at PET Emergency Treatment (PET ER)—a thriving, 24-hour emergency and specialty hospital in beautiful Anchorage Alaska—you’ll be joining an organization that is all about delivering superior veterinary care with compassion!
PET ER provides specialty and 24-hour emergency care services to pets and their owners in the Anchorage bowl and surrounding communities. Our highly skilled veterinarians and staff are dedicated to serving animals with exceptional specialty, emergency and referral care, providing compassion to the people who love them, and supporting the local veterinary community at any time of day or night. Being in Alaska we can get called upon to support the Iditarod and occasional work with Sea Life Center. PET is proudly accredited by the American Animal Hospital Association. Schedule and Compensation:

• Consistent flexibility in scheduling is necessary for this position. The ideal candidate will be able to work across multiple shifts, including day and evening hours.
• The compensation range is $130-160K annual salary.
• Up to a 3 year retention bonus in the amount of $75,000!
  • $15,000 @ 6 months in role
  • $20,000 @ 12 months in role
  • $40,000 @ 36 months in role
• Annual profit-sharing bonus plan.
• Relocation package is available

Qualifications:

• Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
• Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
• Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA

Key Responsibilities
Envision – Strategic Leadership & Decision-Making

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

Transform – Innovation & Operational Excellence

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

Engage – Cross-Functional Collaboration & Communication

• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.

Develop – Talent Growth & Team Culture

• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.

Drive – Operational Execution & Accountability

• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Partners intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.

Inspire – Culture, Vision & Leadership Presence

• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
• Lead by example—bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

About the Hospital

• We are an established, newly expanded 24-hour emergency and specialty hospital
• Large comfort room, large treatment area with a separate cat room, two large surgery suites and prep area, and isolation ward
• In-house laboratory capabilities including Idexx Vet Suite (Catalyst Chemistry Analyzer, Lasercyte CBC, Urinalysis, and ELISA Snap Reader), and basic cytology
• We also have a close association with a local full-service laboratory
• In-house ECG, Echocardiogram, and Ultrasound
• Digital radiography and CT
• Endoscopy, bronchoscopy, and rhinoscopy
• Excellent surgical monitoring capabilities with SurgiVet for non-invasive blood pressure, 3 Lead ECG, Heart rate, Digital SpO2, End Tidal CO2, Respiration, Temperature, and Built-In Printer
• Ventilator capabilities in surgery suite
• Complete pharmacy, OTC products, and prescription diets

This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply.
If you have a strong background in clinical operations, financial management, and developing high-performing teams, we’d love to hear from you! This role is essential to the daily success of our hospital and offers a chance to make a significant impact.
Anchorage, Palmer, Eagle River, Alaska
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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