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Position Description

Pay Grade; Manager 5

The Director of Financial Aid Information Services provides strategic leadership and oversight of all frontline financial aid functions across the college’s Financial Aid Offices. This role ensures consistent, accurate, and student-centered service in compliance with federal, state, and institutional regulations.

The Director manages daily operations, establishing service standards, improving processes, and supervises staff who serve as the primary point of support for students and families. This position plays a key role in enhancing the overall student experience, reducing barriers to access, and promoting equitable service delivery across all campuses and service channels.

Responsibilities and Duties (*Essential Functions)

Qualifications

Knowledge Skills and Abilities:

Knowledge of all federal and state financial aid programs

Ability to update our community partners of quickly evolving financial aid landscape

Ability to travel to other campuses to meet with staff, departments, students, when needed

Working knowledge of community college financial aid, admissions, and enrollment processes as well as support services

Knowledge of current technologies and virtual communication platforms, presentation creation, and web-based applications

Intermediate skills with Microsoft Office

Experience navigating Ellucian (Colleague), OnBase, and Self-Service, or similar Student Information Systems, platforms, and repositories

Excellent organizational skills

Excellent written and oral communication skills

Minimum Requirements:

Bachelor’s degree

Two years of experience working in a financial aid office

Two years of experience working with college students or special populations

Two years of supervisory and/or leadership experience

Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences:

Leadership experience in Financial Aid in a Community College setting

#IDHP

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.